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HDI HD0-400 Exam Dumps Questions and Answers

Exam Code: HD0-400
Vendor: HDI
Last Update: Nov 21, 2024
Questions: 120
10  Customers Passed HDI HD0-400
88%  Average Success In Real Exam
91%  Questions came word by word from this dump
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Total Questions: 116
Updated: 21-Nov-2024

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HDI Qualified Customer Support Specialist Questions and Answers

Questions 1

What is the best description of process management?

Options:

A.

Process management is accomplishing tasks that we can test, report, and improve upon.

B.

Process management is a formal concept that we work with.

C.

Process management is a set of rules that can never be bent or broken.

D.

Process management is red tape that prevents creativity.

Questions 2

What is a best practice for reducing conflict?

Options:

A.

Place the customer on hold to allow them to calm down.

B.

Direct the customer to the Support Centre web site.

C.

Allow the customer to vent their frustration.

D.

Ask the customer to repeat what they just said.

Questions 3

When is it most appropriate to escalate an incident to a manager?

Options:

A.

Escalate an incident if the customer requests to speak to a manager.

B.

Escalate an incident if the customer begins to complain.

C.

Escalate an incident if the Support Centre is short of staff.

D.

Escalate an incident the customer is emotional.