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HDI HD0-100 Exam Dumps Questions and Answers

Exam Code: HD0-100
Vendor: HDI
Last Update: Dec 3, 2024
Questions: 116
10  Customers Passed HDI HD0-100
94%  Average Success In Real Exam
85%  Questions came word by word from this dump
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All HDI World wide Certification Related Certification Exams

Total Questions: 120
Updated: 03-Dec-2024

Other HDI Certification Exams

Help Desk Analyst (HDA) Questions and Answers

Questions 1

What are peripheral devices?

Options:

A.

Devices that are connected to the computer, but are external in relationship to the processing unit

B.

Devices that are connected to the computer and become the processing unit

C.

Devices that are connected to the computer, but are neither internal nor external to the processing unit

D.

Devices that are connected to the computer and are internal in relationship to the processing unit

Questions 2

What are two benefits of encouraging customers to follow standard procedures? (Choose two.)

Options:

A.

Keeps customers up-to-date on new applications

B.

Results in customers calling less frequently

C.

Helps customers make better decisions

D.

Improves quality and accuracy

Questions 3

You finish a call with an irate customer, but you know the customer is not 100% satisfied with the resolution. What should you do next?

Options:

A.

E-mail an apology to the customer

B.

Instruct another analyst to conduct follow-up

C.

Wait and see if the customer calls back

D.

Notify your manager of the situation