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Exin SIAMP Exam Dumps Questions and Answers

Exam Code: SIAMP
Certification: SIAM Professional
Vendor: Exin
Last Update: Dec 22, 2024
Questions: 56 With Expert Explanation
10  Customers Passed Exin SIAMP
86%  Average Success In Real Exam
88%  Questions came word by word from this dump
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EXIN SIAM Professional Exam Questions and Answers

Questions 1

ZYX completed the Discovery and Strategy stage one week ago. The Plan and Build stage is expected to take six months to complete. ZYX would like to put a service integrator in place before they complete the design of the detailed SIAM model

The outline SIAM model proposed that ZYXS would be an internal service integrator because of their service integration capabilities Additional staff would be recruited to provide additional capacity. The development and support staff from ZYXS would be transferred to ZYXD to become an internal service provider.

The CEO does not want to use a hybrid or lead supplier structure Because of the internal capabilities of ZYXS, no evaluation has been done for using an external service integrator

The ZYXS IT Director has just announced that she. and all ten staff identified to work as the service integrator, are leaving ZYXS in four weeks They intend to form their own company ZSSIAM, specializing in providing service integration services

OUTSCO is a global provider of a range of outsourced services They are in the last year of a 10-year contract to provide services to ZYXUK Over the last 2 years their performance has decreased OUTSCO can also provide service integration services They have a good reputation as a flexible and reliable service integrator who are willing to amend their SIAM model.

SIAMRUS is a global provider of service integration services in the manufacturing sector Their SIAM model includes a standardized process model, with every provider using the same process, a shared toolset owned by SIAMRUS, and 5 contracted service providers They recently provided an outline SIAM strategy for ZYXUK

What is the best approach for ZYX to appoint a service integrator?

Options:

A.

Appoint SIAMRUS as the service integrator for ZYX without further analysis

B.

O Appoint ZSSIAM as the service integrator for ZYX without further analysis

C.

O invite OUTSCO, SIAMRUS and ZSSIAM to bid to be the service integrator

D.

Update the current contract with OUTSCO to include service integration

Questions 2

ZYXH is the head office of the ZYX corporation, with responsibility for corporate strategy, global investments, procurement, contract governance and financial reporting of the performance of ZYX Corporation

The corporate strategy of ZYX contains these objectives

-Ensure delivery against contracts

-Invest in and train all ZYX staff

-Reduce operating costs

-Be ready to adapt to change

The ZYX strategy requires that the costs of the service integrator should be as low as possible

The ZYX Board of Directors has introduced additional policies that supplement the corporate strategy The policies immediately apply to all new services, providers, and contracts and include the following guidelines

-No contract can be longer than 2 years duration

Service levels in contracts must be continually updated to reflect increasing customer requirements

-Service providers who fail service levels for more than 3 consecutive months must be replaced

The service integrator must also be replaced if the end to end service levels fail for 3 consecutive months

-The number and variety of service providers must be increased

-There must be more small providers and commodity providers

-Additional staff can be recruited within ZYX where there are clear business benefits

In this scenario, who would be most likely to be proposed as the service integrator?

Options:

A.

OUTSCO

B.

SIAMRUS

C.

ZYXII

D.

ZYXS

Questions 3

ZYX has appointed a service integrator in addition to measunng specific service provider service levels, the ZYX Board of Directors also wants information on end-to-end process KPIs based on business outcomes

The KPIs that the ZYX Board would like are

-End-to-end availability of services supporting sales activity

-End-to-end resolution time for support requests received from users

-Timeliness of invoice production, distribution and payment

How should the service integrator implement these KPIs?

Options:

A.

Bring the providers together to map the services, and define and agree on the supporting measurements

B.

Engage a team of consultants from SIAMRUS to map the processes and define the calculations required

C.

Review the existing KPIs used by all providers to see which ones can be used as the new KPIs

D.

Request ZYX to produce data definitions and distnbute these to the service providers