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ITIL ITIL-DSV Exam Dumps Questions and Answers

Exam Code: ITIL-DSV
Vendor: ITIL
Last Update: Dec 21, 2024
Questions: 80 With Expert Explanation
10  Customers Passed ITIL ITIL-DSV
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90%  Questions came word by word from this dump
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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Questions and Answers

Questions 1

After drawing the service value streams, some bottlenecks are apparent. To improve this, an organization will make use of:

Options:

A.

User-Centered Design

B.

Lean Techniques

C.

Service Design Thinking

D.

Agile Development

Questions 2

An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

Options:

A.

The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization

B.

The service provider's business analysis team negotiates detailed requirements with the organization during the 'offer' stage of the relationship

C.

The organization provides a request for proposal (RfP) to the service provider, so they can understand the needs, and design the service to meet these needs

D.

The service provider's 'service level management' team negotiates detailed requirements with the organization during the 'co-create' stage of the relationship

Questions 3

Which is an example of planning for value co-creation?

Options:

A.

Delivering training sessions to internal staff to make them aware of future product changes

B.

Supporting naturally formed online user communities and groups

C.

Agreeing with a customer the service desk team's response times for each method of user contact

D.

Conducting an assessment of the service provider's 'change enablement' practice