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Genesys GCP-GC-REP Exam Dumps Questions and Answers

Exam Code: GCP-GC-REP
Certification: GCP-GC
Vendor: Genesys
Last Update: Nov 21, 2024
Questions: 35
10  Customers Passed Genesys GCP-GC-REP
87%  Average Success In Real Exam
87%  Questions came word by word from this dump
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Genesys Cloud Certified Professional - Reporting and Analytics Questions and Answers

Questions 1

How is an Incoming Call represented in reports?

Options:

A.

Inbound

B.

Incoming

C.

Offered

D.

Calls Received

Questions 2

What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?

Options:

A.

AHT

B.

ASA

C.

ACW

D.

ATT

Questions 3

Select the possible factors which increase the report runtime and failures. (Choose two.)

Options:

A.

Adjust report parameters so that report includes fewer agents, queues, and interactions.

B.

Run reports during peak hours.

C.

Review and ensure the usage of scheduled reports.

D.

Ask every team member to run and save a copy of the report.