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Salesforce Energy-and-Utilities-Cloud Exam Dumps Questions and Answers

Exam Code: Energy-and-Utilities-Cloud
Vendor: Salesforce
Last Update: Feb 22, 2025
Questions: 75 With Expert Explanation
10  Customers Passed Salesforce Energy-and-Utilities-Cloud
95%  Average Success In Real Exam
90%  Questions came word by word from this dump
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Salesforce Energy and Utilities Cloud Accredited Professional Exam Questions and Answers

Questions 1

consultant has been tasked with gathering and aligning requirements fram a small group of key

stakeholders for an Energy and Utilities Cloud implementation.

Which approach would be most effective for eliciting business requirements from the small group of

stakeholders?

Options:

A.

Conduct a semi-structured requirement gathering session to walk-through current-state sales processes with the stakeholders to align on common requirements.

B.

Create and deliver a questionnaire to each stakeholder to elicit thoughts on the pros and h. of the current-state sales processes.

C.

Conduct a focus group with all stakeholders to present different future-state sales processes and elicit stakeholder opinions.

Questions 2

An energy company implemented Energy and Utilities Cloud and deployed the Utility Self-Serve Portal. The next phase of the implementation includes a requirement to show a consumption history graph on the Self-Serve Portal.

What three things are needed to meet the requirement?

Options:

A.

Develop a new graph component to show the usage data, and connect it to the data source using integration procedures.

B.

Use a standard graph component available in the Utility Self-Serve Portal Application as a starting point Then, modify the component and connect it to the right data source using integration procedures

C.

Develop or configure integration between Energy and Utilities Cloud and the source system that contains the required data

D.

Develop or configure integration between Energy and Utilities Cloud and the energy company's customer information

system to get the monthly usage information

E.

Ask IT where the most suitable source of data that provides the required usage detail is. Assess the next steps based on the findings.

Questions 3

When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:

• Identify the caller

• Provide answers to questions about billing. consumption, and payments

• Add meter readings

• Manage user complaints.

• Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.

Which two functionalities should the consultant use to achieve this?

Options:

A.

Configure the Energy and Utilities Contact Center Console available m the process horary

B.

Configure a custom Salesforce Service Cloud console.

C.

Configure custom OmniScripts and FlexCards to cover the requirements.

D.

Assign the relevant lightning pages to the energy company's service agent user profile