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Avaya 3313 Exam Dumps Questions and Answers

Exam Code: 3313
Certification: ACSS-3300
Vendor: Avaya
Last Update: Dec 22, 2024
Questions: 63
10  Customers Passed Avaya 3313
93%  Average Success In Real Exam
89%  Questions came word by word from this dump
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Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

Questions 1

Real displays are not being updated with data. You suspect that CCMA is not receiving real-time data from CCMS.

To verify that the Multicast transmission is being received from the CCMS you open a command prompt window and type which command?

Options:

A.

rtrtrace

B.

mCast.exe

C.

icertdtrace

D.

mRcv.exe

Questions 2

The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manually editing the file.

What should you do next to completely resolve the issue?

Options:

A.

Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.

B.

Reboot the CCMS server.

C.

Use the windows services utility to restart the MAS Configuration manager services.

D.

Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.

Questions 3

While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.

Which three contact information is provided in this report that can be used to identify issues? (Choose three.)

Options:

A.

Contacts %Abandoned

B.

Contacts Redirected

C.

Contacts Answered

D.

Contacts Offered

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