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PCM Professional Certified Marketer Questions and Answers

Questions 4

_____ retailers offer an inconsistent assortment of brand name merchandise at a significant discount from the manufacturer’s suggested retail price (MSRP).

Options:

A.

Limited-line

B.

Off-price

C.

Hypermarket

D.

Convenience

E.

Extreme value

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Questions 5

_____ is the two-way flow of communication between a buyer and a seller that is designed to influence the buyer’s purchase decision.

Options:

A.

Advertising

B.

Direct marketing

C.

Public relation

D.

Sales promotion

E.

Personal selling

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Questions 6

Ricardo buys a dental care kit from Sobreno's, a retail store. The kit contains mouthwash, toothpaste, floss, tongue cleaner, and toothbrush in individual boxes with the manufacturers' labeling. The mouthwash comes in a 50-ounce bottle, the toothpaste in a 4-ounce tube, the floss in a small pack, and the tongue cleaner and toothbrush in anti-bacterial wraps. Which of the following from the scenario is a primary package?

Options:

A.

The dental care kit

B.

The floss in its box with the manufacturer's label

C.

The toothpaste in its 100g tube

D.

The anti-bacterial wrap containing the toothbrush and tongue cleaner

E.

The manufacturers' labels on each individual product

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Questions 7

CL Foods, a fast-food chain, considers the entire community to be a potential target market. Moreover, the chain has stores in business districts, near schools and colleges and next to ball-parks. CL Foods is using a _____ strategy.

Options:

A.

micromarketing

B.

undifferentiated

C.

concentrated

D.

targeted

E.

focused

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Questions 8

Mars Corp. decides to buy new laptops for its managerial employees. Having made the decision, the top managers deliberated and decided that they required a 3GHZ processor and webcam in each laptop. In this scenario, Mars Corp. is currently in the _____ stage of the B2B buying process.

Options:

A.

need recognition

B.

product specification

C.

RFP process- Stage 5

D.

proposal analysis

E.

order specification

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Questions 9

Saleye Pharmaceuticals develops cheaper alternatives to proprietary drugs. Its mission statement states that it wants to create affordable medicine for everyone and create a healthier world. Saleye releases a new and improved version of its pain-relieving drug, Fento. Within a week, Saleye receives many complaints stating that the drug is inducing hallucinations and in some cases triggering certain anxiety disorders. Saleye was caught off-guard as its animal and human trials did not reveal any side effects. Saleye deliberated over the decision to recall the drug for over a week and by the time it eventually did, it had lost millions in stocks. Where did Saleye fail?

Options:

A.

It did not have an ethical mission statement.

B.

It did not have control measures in place.

C.

It did not consider the target market before creating its drug.

D.

It prioritized profits over effective drugs.

E.

It did not conduct large-scale human trials.

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Questions 10

Quano Inc. decides to produce a 3D-display phone, Chel, which is a much-anticipated release. Raymond and Jenny are among thousands of buyers who queue up outside a retail store to buy Chel on the day of its release. Most buyers are disappointed within a week because of heating issues. Quano announces immediately that it would replace the defective phones with a rectified model. Raymond and Jenny's replacement phones arrive after three months. The new Chel has a few issues that are taken care of by a software upgrade. This prompts a flood of sales. Trevor is one of Quano's regular customers who buys Chel after the software upgrade. In this scenario, Trevor is one among the _____.

Options:

A.

early adopters

B.

innovators

C.

early majority

D.

late majority

E.

laggards

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Questions 11

If a customer spends $40 on purchasing a company's product and spends $80 on other companies' products in the same product category, what is the company's share of customer wallet?

Options:

A.

11.12%

B.

22.46%

C.

29.77%

D.

33.33%

E.

41.13%

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Questions 12

_____ is a method of prospecting in which salespeople telephone or go to see potential customers without appointments.

Options:

A.

E-selling

B.

Direct selling

C.

Macro selling

D.

Relationship selling

E.

Cold calling

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Questions 13

Kate buys a new summer dress but is worried that the color may fade during the first wash. This perceived danger that Kate is experiencing is known as _____ risk.

Options:

A.

social

B.

financial

C.

physiological

D.

performance

E.

psychological

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Questions 14

_____ are pieces of information that have been collected prior to the start of the focal research project.

Options:

A.

Primary data

B.

Hypothetical data

C.

Tertiary data

D.

Focal data

E.

Secondary data

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Questions 15

Retailers whose target audience is Baby Boomers should plan their offerings keeping in mind that:

Options:

A.

Baby Boomers are heavy Internet users and tend to do research before purchasing online.

B.

as they reach retirement age, Baby Boomers' incomes and spending power is decreasing.

C.

as a result of their being born in a post-war world, Baby Boomers tend to buy products based on price, not quality.

D.

Boomers tend to be collectivistic rather than individualistic and prefer family-oriented products.

E.

Boomers' purchasing habits are influenced by their feelings of financial insecurity.

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Questions 16

Diversification refers to the marketing strategy of

Options:

A.

increasing sales of current products in current markets.

B.

selling current products to new markets.

C.

selling new products to new markets.

D.

selling new products to current markets.

E.

selling the same brands in both current and new markets.

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Questions 17

The person who controls information or access, or both, to decision makers and influencers is known as the _____

Options:

A.

buyer

B.

decider

C.

gatekeeper

D.

initiator

E.

user

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Questions 18

James visits a car dealership with the intention of buying a hatchback. However, he notices that the dealership is offer discounts on sedans and SUV's and considers three different options. In terms of the consumer buying decision process, James just experienced

Options:

A.

alternative evaluation.

B.

need recognition.

C.

product preference.

D.

information search.

E.

purchase power.

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Questions 19

BlueGreen Tech is conducting market research to discover potential customers who might be interested in its products. The company will also survey its existing customers to identify ways of selling them additional products from its product line. At which stage of the customer relationship management process is BlueGreen?

Options:

A.

XXX FILL ME IN XXX

B.

Reacquisition

C.

Retention

D.

Conversion

E.

Prospecting

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Questions 20

Rudolf Freer Inc., an automobiles manufacturer, decides to create an all-weather golf cart. The decision is stimulated by the increasing popularity of snow-golfing. The R&D team of Rudolf develop a working model of the golf cart and simulate different weather conditions in the lab to see how the golf cart holds up. The golf cart is currently in the stage of _____.

Options:

A.

alpha testing

B.

beta testing

C.

market testing

D.

concept testing

E.

idea generation

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Questions 21

Bisky, a newly-founded biscuit company, is developing its first product, Jamz. It intends to the sell the product as a nutritious alternative to other biscuits. It markets the product with the tagline "A healthy snack for a healthy you." Which of the following is true of this scenario?

Options:

A.

Jamz should contain a secondary package in addition to the first package.

B.

The Food and Drug Administration (FDA) will verify Bisky's claims that Jamz is a nutritious alternative to other biscuits.

C.

Branding ethics will prevent Bisky from using the tagline on Jamz's packaging.

D.

The marketing strategy adopted by Bisky demands that it include details of the health benefits provided each ingredient on the product label.

E.

Jamz's label should contain details of the country of origin for individual ingredients.

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Questions 22

In a franchise system,:

Options:

A.

the franchisor operates a retail outlet using a name and format developed and supported by the franchisee.

B.

the franchisee pays a lump sum plus a royalty on all sales in return for the right to operate a business in a specific location.

C.

the franschisee has complete control over the store design, products or services sold, management training, and advertising.

D.

franchisors receive all profits that the franchisees generate, and pay franchisees a fixed sum.

E.

franchisees are responsible for advertising, product development, and system development.

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Questions 23

When conducting a SWOT analysis, opportunities and threats are likely to arise from:

Options:

A.

assets and financial performance.

B.

key personnel.

C.

changes in consumer preferences.

D.

the company's core competencies.

E.

the location of the company.

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Questions 24

Which of the following activities is part of the place aspect of the marketing mix?

Options:

A.

Manufacturing the product from raw materials

B.

Changing product designs in response to customer feedback

C.

Undertaking market research to determine the target audience for the product

D.

Coordinating between suppliers of raw materials for production

E.

Introducing the product to the market at a discount to encourage consumers to try it

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Questions 25

Pop-Mart, a chain of discount stores in the U.S., procures its products from many suppliers. Indigo is one among hundreds of other suppliers who supply poultry products to Pop-Mart and other retailers. The price of the products is often dictated by the demand from consumers. Which of the following is true of this scenario?

Options:

A.

Pop-Mart's competition with other retailers represents pure competition.

B.

Indigo is competing in an oligopolistic market and depends on competitors to increase product prices.

C.

Indigo can carve an identity for itself and move into a monopolistically competitive market by branding its poultry products.

D.

Pop-Mart's suppliers cannot decommoditize their products in order to make more money.

E.

The large number of suppliers indicates that the poultry industry indicates monopolistic competition.

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Questions 26

Which of the following is a feature of radio advertisements?

Options:

A.

It enables personalization.

B.

It is highly targeted.

C.

It can be linked to detailed content.

D.

It offers higher exposure periods.

E.

It offers a wide reach.

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Questions 27

The management team at Green Meadows Inc. is debating expanding its corporate social responsibility (CSR) budget for the year. Greg is against the proposal, saying that the expenditure on CSR activities does not profit the firm in any way. In his opinion, the money could be better invested in other activities, especially as the market is seeing some volatility. Paolo, however, says that investing in CSR will benefit the firm's reputation in its target market in the long run. Which of the following, if true, weakens Greg's argument?

Options:

A.

The firm has an assured customer base for its products as it is the only supplier in the market.

B.

The country in which Green Meadows operates has recently introduced stricter regulations about the import of raw materials.

C.

The firm has many competitors who sell similar products at similar prices.

D.

The firm's B2B division is much larger and more profitable than its B2C division.

E.

Most of the firm's customers are long-time customers who have been loyal to the firm for many years.

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Questions 28

Which of the following is likely to be true of passive customers?

Options:

A.

They are likely to complain about the product or service.

B.

They are likely to seek negative information about products.

C.

They are likely to remain from repurchasing a product.

D.

They are likely to recommend the product to others.

E.

They are likely to seek positive feedback from friends.

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Questions 29

Which of the following is true of personal ethics?

Options:

A.

People stop growing in their understanding of ethical behavior once they become adults.

B.

A person's genes, cultural background, and upbringing have no influence on ethical understanding.

C.

Different people view complex situations differently based on their own ethical understandings.

D.

People act unethically on their own accord without any external influences.

E.

Business and marketing ethics have an overbearing influence on personal ethics.

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Questions 30

Which of the following is true of wants?

Options:

A.

They are goods that are desired.

B.

They are goods that are widely available.

C.

They are products that are necessary.

D.

They are services that are necessary.

E.

They are goods that are required for daily use.

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Questions 31

A particular webpage is used to conduct an online survey and only one in four visitors participates in the survey. If the webpage is visited by an average of 30,000 visitors every day, what the average conversion rate of the webpage?

Options:

A.

0%

B.

25%

C.

50%

D.

75%

E.

100%

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Questions 32

Timer, a U.S. based watchmaker, recently entered into a partnership agreement with an Australian firm to make watches. According to the terms of the agreement the firms agreed to pool resources and share losses. What type of partnership agreement does this situation most likely represent?

Options:

A.

Franchising

B.

Licensing arrangement

C.

Strategic alliance

D.

Joint venture

E.

Direct ownership arrangement

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Questions 33

What is the net promoter score of a company that has 6,431 promoters and 2,801 passives in survey conducted of 12,000 customers?

Options:

A.

12.41%

B.

30.53%

C.

39.21%

D.

44%

E.

51.32%

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Questions 34

An inventory-management system in which the supplier determines the amount of product a retailer needs and automatically delivers the appropriate items is referred to as _____.

Options:

A.

retailer-managed inventory

B.

supply chain inventory

C.

logistics-managed inventory

D.

just-in-time inventory management

E.

vendor-managed inventory

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Questions 35

In the marketing communication process, the sender works with a creative department, either an in-house marketing department or an external agency, who receives the information and transforms it for use. Here, the creative department is the _____.

Options:

A.

encoder

B.

decoder

C.

transmitter

D.

channel

E.

receiver

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Questions 36

EZ, a manufacturer of electronic appliances, manufactures sandwich toasters, waffle makers, and sandwich-waffle makers. Recently, EZ reduced the price of sandwich-waffle makers by 20%. This increased the sales of sandwich-waffle makers by 20% and reduced the sale of sandwich toasters by 30% and waffle makers by 25%. Which of the following is true of this scenario?

Options:

A.

The price elasticity of sandwich-waffle makers is -2.

B.

The cross-price elasticity of sandwich-waffle makers and sandwich toasters is -1.

C.

The cross-price elasticity of sandwich-waffle makers and waffle makers is -2.

D.

Sandwich-waffle makers and sandwich toasters are likely to be substitute products.

E.

Sandwich-waffle makers and waffle makers are complementary products.

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Questions 37

Which of the following is the function of programs and PSA's in the PR context?

Options:

A.

They support cause-related marketing efforts.

B.

They give the required financial data to investors and other outsiders.

C.

They generate news coverage of an organizations activities or products.

D.

They inform various constituencies about the activities of an organization.

E.

They highlight specific areas of expertise.

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Questions 38

In which of the following cases is a firm making a business decision based on a strength, as identified in a SWOT analysis?

Options:

A.

Celeborn Foods decided to sell a line of fast food in the Cambrian market as the company's product development team had significant experience in the market.

B.

Crichton Inc. decided against opening a business in Cambria when the country's economy suffered a depression.

C.

Aeryn Cosmetics decided to intensify its marketing efforts in the market when its closest competitor went out of business.

D.

Green Bay Inc. changed its manufacturing process after the government imposed a new tax on one of the ingredients in its product.

E.

Orangejello Inc. modified its product in the Cambrian market, to account for local tastes and preferences.

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Questions 39

Cuppa, a coffee-mug manufacturer, invests money in procuring equipment to produce custom prints on coffee mugs. Cuppa also releases a new line of eco-friendly porcelain mugs priced at $20 each. Cuppa spends $24,000 per month on its production, including employees' salaries. The cost of producing and packaging each mug is $12. Cuppa has a target profit of $8,000 a month. How many mugs should Cuppa sell to gain this profit?

Options:

A.

1,000

B.

2,000

C.

3,000

D.

4,000

E.

5,000

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Questions 40

Which of the following is true of Millenials?

Options:

A.

They are those born between 1946 and 1964.

B.

They are those who were alive during World War II.

C.

They are also known as digital natives.

D.

They are those born between 2002 and 2014.

E.

They are also referred to as Generation Yers.

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Questions 41

The major disadvantages of primary data collection are that:

Options:

A.

it can only be accessed through syndicated databases or unstructured data mines.

B.

it cannot be tailored to meet specific research needs.

C.

it takes more time to collect than secondary data and is more costly.

D.

it is too general to meet researcher's and manager's needs.

E.

all of these are disadvantages of primary research data.

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Questions 42

A sustainable competitive advantage for a firm refers to:

Options:

A.

an advantage that a firm possesses as a result of being first in a particular market.

B.

an advantage that a firm possesses for a short period of time, till a competitor replicates it.

C.

an advantage that is not easily copied and thus can be maintained over a long period of time.

D.

an advantage companies possess by being already established in a market.

E.

an advantage that a firm has as a result of its ability to produce goods at a lower cost than its competitors.

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Questions 43

What is the revenue share of requirements of a brand that sells $80,000 worth of its product and whose customers buy $200,000 worth of products in the same product category?

Options:

A.

10%

B.

20%

C.

30%

D.

40%

E.

50%

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Questions 44

Which of the following is an integral aspect of the immediate environment that affects a firm?

Options:

A.

Technological factors

B.

Political factors

C.

Legal issues

D.

Competitors factors

E.

Cultural factors

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Questions 45

Blue Sun Ads creates advertisements for a variety of clients selling goods, services, and ideas. Which of the following is an example of a service?

Options:

A.

A health check-up

B.

A video game

C.

A frozen meal

D.

A public service message

E.

A nonprofit charity organization

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Questions 46

Which of the following is a source of quantitative research?

Options:

A.

In-depth interviews

B.

Social media sites

C.

Scanner data

D.

Projective techniques

E.

Focus groups

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Questions 47

Which of the following would a firm be likely to do at the implementation stage of its marketing strategy?

Options:

A.

Introduce ethical statements in the firm’s mission or vision statements

B.

Use the company's mission statement to guide the SWOT analysis for the firm

C.

Evaluate its choice of target market and advertisements to ensure that it does not encounter ethical issues

D.

Evaluate managerial actions from the standpoint of ethics

E.

Check whether potential ethical issues identified during the planning stage have been addressed

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Exam Code: PCM
Exam Name: Professional Certified Marketer
Last Update: Nov 23, 2024
Questions: 316

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