New Year Special 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: best70

OmniStudio-Consultant Salesforce Certified OmniStudio Consultant Exam (SU24) Questions and Answers

Questions 4

Which OmniScript element can be used to retrieve data from more than one source?

Options:

A.

Calculation Action

B.

Integration Procedure Action

C.

DataRaptor Extract Action

D.

Matrix Action

Buy Now
Questions 5

A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it user selects a payment type such as credit card, debit card, or direct bank account payment. Each payment t should display with a different icon. The process should check to see if the customer has any saved payment information of that type, and if there is, no further action is required. If there is no saved payment informatic then the user should be allowed to enter the information, and the process should save It.

Which three OmniScript elements should be used to meet these requirements?

Choose 3 answers

Options:

A.

DataRaptor Transform Action

B.

Select

C.

DataRaptor Extract Action

D.

Radio

E.

DataRaptor Post Action

Buy Now
Questions 6

An insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiplecopies of the rating or pricing tables.

What is an advantage of calculation procedures that the consultant should highlight in this scenario?

Options:

A.

Allows aggregate functions

B.

Allows text concatenation using algebraic operators

C.

Allows multiple versions that will execute based on when the request is made

D.

Allows AI integration to calculate next best offer using policy attributes

Buy Now
Questions 7

A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:

• Easy access to frequent processes

• "At a glance" dashboards of customer information

• Lists of customer bills, which are stored on an external system

Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?

Choose 2 answers

Options:

A.

Guide users through complex processes

B.

Display differentactions based on context

C.

Allow customers to enter bill payment information

D.

Display a 360° view of the customer

Buy Now
Questions 8

A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is acustom object, related to the Patients object. For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:

• Approve

• Print for Review

• Send for Retest

Which OmniStudio tools should the consultant use to design a solution to meet these requirements?

Options:

A.

Salesforce list view with custom buttons/links

B.

Multiple FlexCards with single action

C.

OmnlScript with multiple Step elements

D.

Single FlexCard with multiple actions

Buy Now
Questions 9

When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.

What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?

Options:

A.

DataRaptor Turbo

B.

DataRaptor Extract

C.

DataRaptor Load

D.

DataRaptor Transform

Buy Now
Questions 10

Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.

On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.

What should the consultant recommend to meet this requirement?

Options:

A.

Add a Set Errors element

B.

Add a DataRaptor to retrieve the email address

C.

Add a Validation Rule to the Contact object

D.

Add a Conditional View to the last step

Buy Now
Questions 11

An auto insurance company has different rates for each state in the country. The company needs to manage the rates separately, but the formula to calculate the premiums is the same. All the input and output are the same; only the values in the rating tables differ.

Which OmniStudio tool should the consultant recommend to meet this requirement?

Options:

A.

DataRaptor Transform with an interface Map

B.

Aggregation Steps in a Calculation Procedure

C.

Class-based Calculation Procedure

D.

Grouped Calculation Matrix

Buy Now
Questions 12

A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti…. script in order to ensure brand consistency."

Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?

Options:

A.

Input Block

B.

Text Area

C.

Headline

D.

Step

Buy Now
Questions 13

Which element allows a user to retrieve data from a single field and display it in a dropdown list?

Options:

A.

Calculation Action

B.

DataRaptor Extract Action

C.

Lookup

D.

Select

Buy Now
Questions 14

A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.

Which two FlexCard features should the consultant recommend to address this issue?

Choose 2 answers

Options:

A.

Use a table or chart to display data

B.

Use a flyout action to display additional information

C.

Use a condition to hide data unless specific criteria are met

D.

Put specific fields in a collapsible block

Buy Now
Questions 15

What business problem does DataRaptor solve?

Options:

A.

lt removes the need to code data mappings for data transformations.

B.

It allows developers to create complex API queries declaratively.

C.

It combines multiple steps and processes into a single server call.

D.

It guides humans through a complex business process.

Buy Now
Questions 16

When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:

• A view with information about a customer account

• A list of contacts and cases associated with the account

• All information should be on one screen

What OmnlStudio tool should be used to meet this requirement?

Options:

A.

Customer IntellView

B.

Lightning Record Page

C.

OmniScript

D.

FlexCards

Buy Now
Questions 17

What is the purpose of the Messaging element in OmniScript?

Options:

A.

Display a custom styled message

B.

Send email/text to users based on logical conditions

C.

Trigger an event to external data sources based on logical conditions

D.

Displaya warning to users based on logical conditions

Buy Now
Questions 18

In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?

Options:

A.

Add Cancel and Save options for the user

B.

Create child OmniScripts for branched flow

C.

Use the Conditional View property on a Step or Block element

D.

Use the Radio Input property for a Step or Block element

Buy Now
Questions 19

Which three of the following are functions of a Text Block element in OmniScript?

Choose 3 answers

Options:

A.

Error conditions

B.

User input fields

C.

Links or images

D.

Text formatting

E.

Table formatting

Buy Now
Questions 20

what can a DataRaptor Extract do?

Options:

A.

Create data in multiple related objects

B.

Extract data from a spreadsheet

C.

Retrieve data from multiple related objects

D.

Load data from external sources

Buy Now
Questions 21

A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.

Which two OmniStudio tools should the consultant recommend to meet these requirements'

Choose 2 answers

Options:

A.

OmniStudio Action

B.

Calculation Procedure

C.

Calculation Matrix

D.

DataRaptor Transform

Buy Now
Questions 22

which of the following are Integration Procedure Actions?

Options:

A.

Email

B.

OmniScript

C.

PDF

D.

Type Ahead

Buy Now
Questions 23

How many levels deep can reusable OmniScripts be nested?

Options:

A.

2

B.

5

C.

Unlimited

D.

1

Buy Now
Questions 24

A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.

For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description.

In what order should the consultant design the elements of the OmniScript to meet these requirements?

Options:

A.

Radio Input, Date Input, HTTP Action, DataRaptor Post Action

B.

Date Input, Radio Input, HTTP Action, DataRaptor Post Action

C.

HTTP Action, DataRaptor Post Action, Date Input, Radio Input

D.

HTTP Action, Radio Input, Date Input, DataRaptor Post Action

Buy Now
Questions 25

A company is designing a new console for contact center agents. The cards in the console need to display the following:

• "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.

• "Awaiting Closure” cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.

• "Closed" cases with case description, resolution, case closed date fields with alink to duplicate cases.

All cases will be fetched using a single DataRaptor.

How should the consultant design the FlexCard solution to meet these requirements?

Options:

A.

Using card session variables and a single FlexCard with multiple flyouts

B.

Using card session variables and multiple FlexCards

C.

Using card filter and a single FlexCard with multiple flyouts

D.

Using card filter and multiple FlexCards

Buy Now
Questions 26

A pop-up window will display additional information about the campaign, such as details about the members. A button must initiate a guided process to add new leads to the campaign.

Which two FlexCard features should the consultant recommend to meet these requirements?

Choose 2 answers

Options:

A.

Block Element

B.

OmniScript Action

C.

Interaction Launcher

D.

Data Table

E.

Flyout Action

Buy Now
Questions 27

A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard.

How many different data sources can be configured using FlexCards in this scenario?

Options:

A.

2

B.

6

C.

5

D.

1

Buy Now
Questions 28

A consultant Is designing a solution for a client using Omnistudio. The client wants to display data and launch actions from their Salesforce org.

Which OmniStudio tool should the consultant use to meet this requirement?

Options:

A.

DataRaptors

B.

FlexCards

C.

OmniScripts

D.

Integration Procedures

Buy Now
Questions 29

Which three functions are performed by Action elements in OmniScript?

Choose 3 answers

Options:

A.

Display error messages to the user

B.

Get and update data through APIs

C.

Organize data into multiple pages

D.

Send DocuSign emails for signature

E.

Get and update data in Salesforce

Buy Now
Questions 30

Which OmniStudio tool can be used to invoke scheduled jobs?

Options:

A.

Integration Procedure

B.

DataRaptor Extract

C.

DataRaptor Load

D.

Calculation Procedure

Buy Now
Questions 31

A business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first step of the payment process should include:

• Payment type (credit card or bank account)

• Payment amount

Which two elements should the consultant recommend for this step of the process?

Choose 2 answers

Options:

A.

Number

B.

Radio

C.

Multi-select

D.

Currency

Buy Now
Questions 32

A company has several customer support departments. Each

department has different case creation processes, but they want to unify

them into a single LWC OmniScript. During the discovery, the consultant

identifies two key requirements:

* Each department has different case fields they need to capture

* If the user cancels the process, they should return to a support

console app

Which two OmniScript features should the consultant recommend to meet

these requirements?

Choose 2 answers

Options:

A.

Enable the Save for Later feature

B.

Set Enable Cancel in Setup

C.

Use Conditional Views on steps for each department

D.

Add a Done action that redirects to the support console

Buy Now
Questions 33

How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?

Options:

A.

Configure the Save property

B.

Configure a ResumeStep

C.

Use an Integration Procedure

D.

Use a DataRaptor Post Action

Buy Now
Questions 34

A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor.

Which two OmniStudio tools should the consultant recommend to meet these requirements?

Choose 2 answers

Options:

A.

Calculation Matrix

B.

DataRaptor Transform

C.

DataRaptor Extract

D.

Calculation Procedure

Buy Now
Questions 35

A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.

How should the consultant design the FlexCard to meet this requirement?

Options:

A.

Enable the Responsive feature on the Product Name and Model field elements

B.

Enable the Mobile-First feature in FlexCard settings

C.

Create two states, one for mobile devices and another for non-mobile devices

D.

Create two FlexCards, one for mobile devices and another for non-mobile devices

Buy Now
Exam Name: Salesforce Certified OmniStudio Consultant Exam (SU24)
Last Update: Dec 21, 2024
Questions: 117

PDF + Testing Engine

$140

Testing Engine

$105

PDF (Q&A)

$90