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  5. Avaya IP Office™ Contact Center Implementation and Expanded Configuration Exam Questions and Answers
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7750X Avaya IP Office™ Contact Center Implementation and Expanded Configuration Exam Questions and Answers

Questions 4

What item is required to enable temporary Announcements in the task flow?

Options:

A.

TaskTag

B.

Global Variable

C.

Local Variable

D.

Call Tag

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Questions 5

In which section can you enable the ability to change topic names?

Options:

A.

Service > Telephony Settings

B.

System > Reporting Settings

C.

System > PBX Settings

D.

Service > Special Settings

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Questions 6

Before restoring any of IPOCC databases, what must you do?

Options:

A.

Power off the IP Office.

B.

Log off all agents.

C.

Reboot the server.

D.

Stop the watchdog.

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Questions 7

When a call is in the task flow, the system is constantly checking all elements of the task flow.

If there is a part of the task flow you do not want included in the task flow after the call has passed through it, which element could you use to control this?

Options:

A.

Task Trap

B.

New Task Element

C.

End Call Element

D.

Source Element

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Questions 8

You have created a Task flow for a customer, and you can see the potential for it to be used again for your next installation.

How can you capture it for re-use?

Options:

A.

Take a screenshot, and then have it to hand when you created it again

B.

Copy it to a word document

C.

Export it to a folder on your PC

D.

It is not possible to capture task flow they all have to be created manually

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Questions 9

Where can you create new chat scripts?

Options:

A.

Configuration/Topics

B.

Configuration/Service/Chat scripts

C.

Configuration/ Chat scripts

D.

Configuration/System/Chat scripts

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Questions 10

When agents login to their UI, by default the landing page is the Home page. However, your customer wants the landing page to be the Telephony page.

How can this be achieved?

Options:

A.

Configure the landing page in Agent tab foreach agent.

B.

Create a profile for all agents, then check the box telephony in the Privileges screen.

C.

Using the View option, re-configure the Agent UI telephony screen.

D.

Open UI Config, click on Default interface, select telephony in the Applicationtab.

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Exam Code: 7750X
Exam Name: Avaya IP Office™ Contact Center Implementation and Expanded Configuration Exam
Last Update: Nov 24, 2024
Questions: 70