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  5. Avaya Oceana™ Solution Support Exam Questions and Answers
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7497X Avaya Oceana™ Solution Support Exam Questions and Answers

Questions 4

Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana® core components?

Options:

A.

Unified Collaboration Administration (UCA)

B.

Call Server Connector (CSC)

C.

Unified Agent Controller (UAC)

D.

Unified Collaboration Model (UCM)

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Questions 5

After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

Options:

A.

Work Assignment

B.

Messaging Service

C.

Unified Collaboration Model

D.

ORC Rest Service

E.

Context Store

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Questions 6

Consider the following ContextData for a Voice Channel Interaction:

ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N

What is the significance of "VO"?

Options:

A.

VO - "VoIP" call

B.

VO - 'PSTN' Voice

C.

VO - Video

D.

VO - Web Voice

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Questions 7

When the 30-day license grace period ends for the Avaya Breeze™server, the server goes into which

State?

Options:

A.

Deny New Service State

B.

Block New Service State

C.

Active New Service State

D.

Accept New Service State

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Questions 8

Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

Options:

A.

ED sends a resource request to CS with chat attributes for a suitable agent.

B.

ED sends a "create new contact" request to OCP snap-in.

C.

ED workflow requests chat attributes for the Context Id from C Store.

D.

ED sends a resource request to WA and invites the agent to a chat room.

E.

ED sends a resource request to WA with chat attributes for a suitable agent.

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Questions 9

Afterthe new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.

While the agentistrying to login, the engineer finds the following error messages:

Options:

A.

cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log

B.

cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall –fAuthorlzationService.log

C.

cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log

D.

cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log

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Questions 10

A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana®, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.

What should be analyzed from Avaya Oceana® to check the incoming calls to Avaya Oceana® from the Avaya Aura® stack?

Options:

A.

CallServerConnector

B.

UCM-PU

C.

UCMServices

D.

UCMDataCollector

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Exam Code: 7497X
Exam Name: Avaya Oceana™ Solution Support Exam
Last Update: Nov 21, 2024
Questions: 67