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Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed
Which guiding principle is PRIMARILY concerned with end-to-end service delivery?
What is defined as a change of state that has significate for the management of an IT service?
Which dimension of service management considers governance, management, and communication?
Which practice provides users with a way to get various requests arranged, explained and coordinated?
Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?
Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?
When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?
Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?
Which approach is CORRECT when applying the guiding principle ‘keep it simple and practical’?
Which processes are responsible for the regular review of underpinning contracts?
Which value chain activity is concerned with the availability of service components?
Which of the four dimensions contributes MOST to defining activities needed to deliver services?
What is the difference between the 'incident management' and 'service desk' practices?
What varies in size and complexity, and uses functions to achieve its objectives?
Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?
Identify the missing word in the following sentence.
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services
Which practice recommends the use of event-based surveys to gather feedback from customers?
Which practice involves the management of vulnerabilities that were not identified before the service went live?
Which is a risk that might be removed from a service consumer by an IT service?
Identify the missing words in the following sentence.
The ‘incident management’ practice should maintain [?] for logging and managing incidents.
Which type of change is MOST LIKELY to be initiated as part of the 'service request management' practice?
Which practice is responsible for moving new or changed components to live or other environments?
Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?
Which TWO statements about the 'service request management' practice are CORRECT?
1. Service requests are part of normal service delivery
2. Complaints can be handled as service requests
3. Service requests result from a failure in service
4. Normal changes should be handled as service requests
Which guiding principle recommends eliminating activities that do not contribute to the creation of value?
Which practice has a purpose that includes ensuring that risks have been properly assessed?
Identify the missing words in the following sentence.
The management of information security incidents usually requires [?].
Which practice coordinates the classification, ownership and communication of service requests and incidents?
Identify the missing word in the following sentence.
The purpose of the supplier management practice is to ensure that the organization’s suppliers and their [?]
are managed appropriately to support the seamless provision of quality products and services.
Which activity captures the demand for incident resolution and service requests?
TESTED 22 Dec 2024
