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Health-Cloud-Accredited-Professional Salesforce Health Cloud Accredited Professional Exam (WI25) Questions and Answers

Questions 4

Bloomington Caregivers wants to ensure it maintains the privacy of its users' data by enabling data protection details for leads, contacts, and person accounts during the initial Health Cloud install and configuration.

Which entity should the administrator enable within Data Protection and Privacy for Health Cloud to work in this scenario?

Options:

A.

Fields

B.

Objects

C.

Tasks

D.

Records

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Questions 5

A clinic is looking to manage Its associated physicians within Health Cloud.

Which two objects support Salesforce's recommended approach to model the doctors In the clinic's Health Cloud org?

Choose 2 answers

Options:

A.

Healthcare Practitioner

B.

Contact

C.

Person Account

D.

Healthcare Provider

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Questions 6

Bloomington Caregivers needs to easily view all of the complex associations between patients, personal relationships, healthcare practitioners, other people, and organizations in healthcare.

Which Health Cloud feature should a consultant leverage to meet this requirement?

Options:

A.

Actionable Relationship Center

B.

Care Team

C.

Enhanced Timeline

D.

Patient Card

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Questions 7

Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient's record, the company wants the ability to:

• Inform agents about changes in information

• View basic details about a patient's insurance

• Have a complete view of all engagement interactions in one place

Which three components from Contact Center for Health Cloud should a consultant use to achieve this?

Choose 3 answers

Options:

A.

Identity Verification

B.

Action Launcher

C.

Timeline

D.

Member Plan FlexCard

E.

Record Alerts

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Questions 8

A consultant is implementing clinical assessments to track intake for a hospital leveraging the Discovery Framework. Which three functions is the consultant able to leverage with Health Cloud?

Choose 3 answers

Options:

A.

Image Analysis

B.

Encrypted Text

C.

Branching

D.

Question Bank

E.

Scoring

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Questions 9

A customer that already has Service Cloud is onboarding a new business unit, which needs to use Health Cloud.

Which three organization-wide default settings should an administrator change to ensure the original business unit that leverages Service Cloud does not have visibility into protected health information (PHI)?

Choose 3 answers

Options:

A.

Set Health Details to Controlled by Parent or Private.

B.

Set Account and Contract to Private.

C.

Set Person Accounts to Private.

D.

Set Contact to Controlled by Parent.

E.

Set related clinical objects to Controlled by Parent or Private.

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Questions 10

A provider is looking to implement Utilization Management in Health Cloud and submit and track pror authorizations. Which two capabilities should a consultant customize to achieve this?

Choose 2 answers

Options:

A.

Create a new Support Process to match the customer's process steps.

B.

Integrate using MuleSoft Direct for electronic Prior Authorizations (ePA).

C.

Customize the Service Request object.

D.

Create a new UtilizationManagementSettings record in Custom Settings.

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Questions 11

A company based In the United States requires a way to track medications that patients take in a standardized format and detect potential drug-to-drug Interactions.

Which two Health Cloud solutions should a consultant recommend?

Choose 2 answers

Options:

A.

Medication Audit

B.

Medication Reconciliation

C.

Medication Review

D.

Medication Administration

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Questions 12

A medical device organization needs to track account information and its geographical details to provide information to representatives onsite. Which three objects support this scenario?

Choose 3 answer

Options:

A.

Location

B.

Healthcare Facility

C.

Facility Address

D.

Clinic Location

E.

Account

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Questions 13

A provider is looking to view a patient's insurance coverage, including co-pay and deductible information, prior to their appointment. Using Health Cloud, which two steps should a consultant take to access this information in the Benefit Verification component?

Choose 2 answers

Options:

A.

Create a new record for the HCBenVerConnect custom setting.

B.

Create a named credential to support authenticated callouts.

C.

Configure the Connection Label with the source system's API details.

D.

Configure the link to the clearinghouse's endpoint using a Uniform Resource Identifier (URI) path.

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Questions 14

Bloomington Caregivers is looking to migrate from Service Cloud to Health Cloud to take advantage of the prebuilt healthcare features and functionality. Which three prerequisites should Bloomington Caregivers' administrators complete to successfully install the Health Cloud managed package in its org?

Choose 3 answers

Options:

A.

Enable data protection details available in records.

B.

Log a support case to have person accounts enabled.

C.

Enable contacts to relate to multiple accounts.

D.

Enable person accounts from Setup.

E.

Enable Chatter settings from Setup.

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Questions 15

A customer is looking to implement Discovery Framework to manage their intake and clinical assessments.

Which three capabilities should a consultant configure with Health Cloud out-of-the-box to enhance their assessment functionality?

Choose 3 answers

Options:

A.

Adding a QR Code

B.

SMS Assessment Completion

C.

FHIR Question Bank

D.

Digital Signature Capture

E.

Using Previously Submitted Responses

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Questions 16

How should a consultant at a large provider system model a patient in Health Cloud?

Options:

A.

Leverage Contact-Contact

B.

Configure Account

C.

Configure Contact

D.

Leverage Person Account

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Questions 17

A payer needs to manage requests for concurrent review of prior authorizations within Health Cloud and wants to use out-of-the-box record types and page layouts, However, the payer's Salesforce administrator does not see any preconfigured record types or page layouts for prior authorizations in the payer's Salesforce org.

What should a consultant recommend to the Salesforce administrator to expedite implementation?

Options:

A.

Install the Health Cloud Care Request Extensions package.

B.

Install the Health Cloud Claims unmanaged package.

C.

Build custom page layouts and record types to support the requirement.

D.

Install an AppExchange prior authorization package.

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Questions 18

Bloomington Caregivers would like to share patient medication Information with an external pharmacy as soon as It Is updated in Bloomington Caregivers' Health Cloud system. It would also like to receive an Immediate confirmation about any medication Interactions from the pharmacy.

Which two integration patterns should a consultant recommend?

Choose 2 answers

Options:

A.

Industries ETL

B.

Platform Event

C.

OmniStudio Integration Procedure

D.

Apex HTTP Callout

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Questions 19

When implementing Provider Search functionality, which two changes allow an external user to access search results?

Choose 2 answers

Options:

A.

Use Experience Builder to add the Provider Search component to a page on the site.

B.

Create a sharing rule on the Care Provider Searchable Field object to share with external users.

C.

Give the site user profile Read access to the Care Provider Searchable Field object.

D.

Give the site user profile Read access to the Data Pipeline object.

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Questions 20

While working with a received document using Intelligent Document Automation, which three capabilities should a consultant leverage with Health Cloud out-of-the-box?

Choose 3 answers

Options:

A.

Record Type Association

B.

Document Rotation

C.

Automated Document Checklist Item Creation

D.

eFax Connection

E.

Barcode Scanning

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Questions 21

Bloomington Caregivers needs to use the objects for the Clinical data model as part of its new Health Cloud implementation. Which preference should Bloomington Caregivers' administrator ensure is enabled?

Options:

A.

FHIR-Aligned Data Model org preference

B.

Clinical R4 Model org preference

C.

FHIR-Aligned EHR Data Model org preference

D.

Clinical Data Model org preference

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Questions 22

A customer wants to view a patient's health conditions and clinical encounters as a sequence of events happening over time on the patient's Person Account page.

What should a consultant do to achieve this using the Enhanced Timeline functionality?

Options:

A.

Create a new Timeline record within Setup.

B.

Clone the HCTimeline FlexCard for customization.

C.

Create a new Timeline View Configuration record.

D.

Add a record to the HealthCloudTimelineConfig custom setting.

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Questions 23

A healthcare organization is launching a new gene therapy program, and an administrator needs to leverage Advanced Therapy Management. In which two ways does Advanced Therapy Management assist the healthcare organization with its complex scheduling requirements?

Choose 2 answers

Options:

A.

Reschedule part of the appointment chain.

B.

Book multi-step appointments.

C.

Optimize appointment chain with Einstein.

D.

Schedule a telehealth appointment.

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Questions 24

An agent at a MedTech company requires a UI component that displays customer data and contains a link to create a new order. Once clicked, the link starts a process to build a new order and displays the available products for purchase.

Which three OmmStudio capabilities are required to solve this use case?

Choose 3 answers

Options:

A.

Integration Procedures

B.

FlexCards

C.

OmniScript

D.

DataRaptors

E.

Document Generation

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Questions 25

A pharmaceutical company is looking to support patients throughout their clinical journey. One of the factors the company needs to track is the socioeconomic and cultural barriers that could hinder a patient's process.

Which Health Cloud capability should a consultant implement to fulfill this requirement?

Options:

A.

Social Determinants of health

B.

Clinical Barriers

C.

Utilization Management

D.

Care Blockers

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Questions 26

Bloomington Caregivers currently has the organization-wide default controlling patient access set to Private. A new respiratory therapist is being added to support a patient at Bloomington Caregivers, and the therapist needs access to the patient's data.

How should an administrator grant access to the respiratory therapist using out-of-the-box Health Cloud features?

Options:

A.

Add the respiratory therapist to the patient's Account Team and default access will be automatically granted.

B.

Add the respiratory therapist to the patient's Care Team and grant Read or Read/Write access as needed.

C.

Add the respiratory therapist to the patient's Account Team and grant Read or Read/Write access as needed.

D.

Add the respiratory therapist to the patient's Care Team and default access will be automatically granted.

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Questions 27

Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of children under the age of 13.

Which three considerations should the company take into account to ensure compliance with the Children's Online Privacy Protection Act (COPPA)?

Choose 3 answers

Options:

A.

Implementing appropriate security measures to safeguard children's personal information

B.

Ensuring information collected about children is protected with at rest and in-transit encryption

C.

Obtaining verified parental consent before collecting and storing any personal information of children

D.

Ensuring that Bloomington Caregivers' system implementation partner has met all COPPA regulations during the build phase

E.

Disclosing the organization's privacy policy to parents and obtaining their consent

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Exam Name: Salesforce Health Cloud Accredited Professional Exam (WI25)
Last Update: Feb 5, 2025
Questions: 93

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