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  5. Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

GE0-806 Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

Questions 4

For the "Expert Average Engine" Forecasting Algorithm. What is the recommended minimum amount of data needed?

Options:

A.

1week

B.

1 month

C.

1year

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Questions 5

Which are valid scenario elements you can use when creating a schedule scenario?

Choose 4 answers

Options:

A.

Real Agents

B.

Profile Agents

C.

To Sites/Activities

D.

Scenario period

E.

Shifts

F.

Contracts

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Questions 6

An agent is scheduled to start a shift at 12:00 PM and the Start Before threshold is set to 5. Ifthe agent starts the shift at 11:54 AM. They will be considered________.

Options:

A.

Adherent

B.

Non-adherent

C.

Severely non-adherent

D.

Exception

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Questions 7

Which of the following WFM reports is designed to show the total amount of time an agent, team or site has spent in various states?

Options:

A.

Schedule States Report

B.

Activity weekly Schedule Report

C.

Schedule Summary Report

D.

Schedule State Totals Report

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Questions 8

Which of the following access rights can be configured in WFM Configuration utility?

Choose 4 answers

Options:

A.

Access to Agent Groups

B.

Access to Teams

C.

Agent access to WFM Web for Agents

D.

Access to WFM reports

E.

Access to Master Schedule

F.

Publish Forecast

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Questions 9

Complete the sentence:

Task Sequence is configured on_____________________________.

Options:

A.

An Activity

B.

A Contract

C.

A Shift

D.

A Rotating Pattern

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Questions 10

Which modules of WFM supervisor are used to set Alerts?

Options:

A.

Schedule Intraday

B.

Performance

C.

Configuration

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Questions 11

What can an Agent using WFM Web for Agents see?

Options:

A.

Forecast Scenario

B.

Master Forecast

C.

Schedule Scenario

D.

Master Schedule

E.

Performance/Adherence

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Questions 12

Which of the following Agent tasks can be configured as an activity?

Choose 3 answers

Options:

A.

Answering Inbound calls Monday to Friday in a Working Hours

B.

Paperwork done the last hour of each shift

C.

Training on request

D.

Opening doors everyday for 2 hours in the morning

E.

No call no show

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Exam Code: GE0-806
Exam Name: Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)
Last Update: Dec 21, 2024
Questions: 85

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