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  5. Genesys Cloud Certified Professional - Implementation Questions and Answers

GCP-GC-IMP Genesys Cloud Certified Professional - Implementation Questions and Answers

Questions 4

You can add more than one outbound route to the contact center.

Options:

A.

True

B.

False

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Questions 5

Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

Options:

A.

Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.

B.

The education information can be verified against the human resources database.

C.

The profile information can be used to keep LinkedIn information updated.

D.

When employees have free time, they can review biographies of their peers.

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Questions 6

Which statements are true regarding the role of Designated Contacts? (Choose three.)

Options:

A.

Designated Contacts provide the first level of support for their organization.

B.

Designated Contacts must report any issues to support immediately and let support determine where the issue lies.

C.

Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

D.

Designated Contacts are the only people within an organization with access to the Resource Center.

E.

Designated Contacts are the only people within the organization who may contact and work with support.

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Questions 7

Where can you find people in your organization and add external contacts to the organization?

Options:

A.

Documents

B.

Activity

C.

Directory

D.

Location

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Exam Code: GCP-GC-IMP
Exam Name: Genesys Cloud Certified Professional - Implementation
Last Update: Jan 21, 2025
Questions: 50

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