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Salesforce Field-Service-Lightning-Consultant Exam Dumps Questions and Answers

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Salesforce Certified Field Service Consultant (WI23) Questions and Answers

Questions 1

Universal Containers’ Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?

Options:

A.

Add all other Resources as Excluded Resources.

B.

Add the Resource as a Required Resource.

C.

Add the Resource as a Preferred Resource.

D.

Add the Account as one of the Resource Skills.

Questions 2

Universal Containers has identified a business process in which a Customer Support Agent reviews an existing Work Order and needs to associate an additional part to the order for the Technician to successfully complete the job.

How should a Consultant support this process?

Options:

A.

Add a new Product Required to the Work Order.

B.

Add a new Product Required to the Work Type. 2

C.

Add a new Product Consumed to the Work Rule. Seer

D.

Add a new Product Consumed to the Work Order.

Questions 3

Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?

Options:

A.

Work Types with an Estimated Duration.

B.

Operating Hours for Customer Accounts.

C.

Work Orders with Operating Hours.

D.

Work Types with Service Level Agreement.