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When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?
In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?
Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?
What do you need to do before you can use an Application-based trigger in your flow?
ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?
Which tool is used for creating dependencies between configuration items in the CMDB?
Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?
When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)
Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?
A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
Incidents where the state is Closed
Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?
Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?
Which icon would you double click, to expand and collapse the list of all Applications and Modules?
When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?
What are the three permission requirements that must evaluate to true for an access control rule to apply?
Choose 3 answers
Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?
From a related list, what would a user click for personalize the layout of the columns?
What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?
What is the most common role that has access to almost all platform features, functions, and data?
What tool is used to import data from various data sources, and map that data into ServiceMow tables?
When adding a related list to a form, you choose the related list from the list callector,
What is an example of a related list you might see on the list collector? Choose 3 answers:
What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?
While on an Incident record, how would you add a Tag for "Special Handling" to the record?
In Flow Designer, where is the data from an action stored so it can be used in subsequent actions in the flow?
A customer wants to use a client script to validate things on a form m order to make sure the submission makes sense. What type of client script would you recommend to meet this requirement?
What feature allows, you to limit who is able to contribute or read knowledge within a knowledge base?
What do you click when you have made modification to your report, and your want to see the results without saving?
Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?
You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?
Choose 3 answers
What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev environment to another environment?
On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?
Which system property is added and set to true in order to see impersonation events in the System Log?
What access does a user need to be able to import articles to a knowledge base?
What component causes a flow to run after a record has been created or updated?
When creating a global custom table named “abc”, what is the table name that is automatically assigned by the platform?
An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the
ServiceNow instance. What issue could explain this?
Choose 2 answers
Which script can run when a record is displayed, inserted, updated, deleted, or when a table is queried?
The Report Designer contains different sections for configuring your report. Which section is used to specify grouping and calculations to be run against me data?
What policies are applied to all data entered into the platform (i.e., through a record form (UI), Import Sets, or Web Services)?
When using the Data Pill Picker, use which keys to dot-walk (6 fields in other tables?
‘Your customer has a Human Resources knowledge base, which is only accessible to members of the Human Resources department. A new procedure regarding employee quarterly reviews needs to be published to the quarterly review category of the
HR knowledge base, but should only be visible for HR managers. How would you meet this requirement?
The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?
Which feature enables business process owners to organize Flow Designer content into unified and digitized cross-enterprise processes via a digitized task board Interface?
When building an extended table from a base table, which fields do you need to create? Choose 2 answers
What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)
What role enables someone to authorize a request, with no other permissions on the platform?
What section on a task record is used to see the most recent updates made to a record?
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
Where would you go in ServiceNow to order services and products offered by various departments?
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
Which technique is used to get information from a series of referenced fields from different tables?
The baseline Service Catalog homepage contains links to which of the following components?
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
Which type of tables may be extended by other tables, but do not extend another table?
What is the master table that contains a record for each table in the database?
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
Which of the following allows a user to edit field values in a list without opening the form?
Which one of the following statements describes a characteristic of role assignment?
Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.
Which one of the following statements applies to a set of fields when they are coalesced during an import?
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
Access Control rules may be defined with which of the following permission requirements? (Choose three.)
TESTED 04 Dec 2024
