CPUX-F UXQB Certified Professional for Usability and User Experience- Foundation Level (CPUX-F) Questions and Answers

Efficiency

Product, placement and price

Satisfaction

Interaction with social media

Cultural neutrality

Effectiveness

Two or more rooms that are specially equipped for usability tests or focus groups.

The purpose of a usability evaluation is to determine whether or not an interactive system, or a prototype of an interactive system, meets the user requirements and applicable dialogue principles, heuristics and user interface guidelines.

A checklist used by a moderator in a usability test to keep track of briefing and presession interview questions, usability test tasks, and post-session interview questions

A process through which information about the usability of an interactive system is gathered in order to improve the interactive system (known as formative usability evaluation) or to assess the merit or worth of an interactive system (known as summative usability evaluation).

A narrative text description that describes an intended usage situation with the interactive system under development.

The information architecture is the naming and structuring of the information that is accessible to users

The logical organisation of the units of displayed information that comprise the user interface

A sequence of visual frames illustrating the interplay between a user and an envisioned interactive system.

A representation of all or part of an interactive system that, although limited in some way, can be used for analysis, design and usability evaluation.

A low-cost, simple illustration of a design or concept used to gather feedback from users and other stakeholders during the early stages of design.

A trainer who is teaching staff at a call centre how to use the car rental website

A call centre employee who is using the car rental website to reserve cars on behalf of a customer

A designer who is responsible for the user interface design of the car rental website •

An accounts administrator who receives an email invoice for a reservation from the car rental website

A customer who contacts a call centre employee and asks them to reserve a car for them on the car rental website

A marketing executive who is running a "10% off car insurance" promotion on the car reservation website, for all users who reserve a car directly through the website

Interviewee: "Sometimes the opening hours listed for attractions are not up to date" Interviewer: "We'll talk about that in a moment. First, I want to hear more about the types of attractions that interest you"

Interviewee: "It would be nice if the app could show me videos from past music festivals" Interviewer: !iReally? What do you expect from a music festival?"

Interviewee: "I like restaurant reviews but I always read them carefully to find out if they're fake." Interviewer: "Can

you explain what you mean by ;fake'?"

Interviewee: "I am quite interested in design, so I would like to have an overview of museums and shops that show contemporary design" Interviewer: "Can you give me an example of a museum and a shop that you enjoyed?"

Interviewee: "Sometimes the French text is a bit silly. It's clearly written by someone..:1 Interviewer interrupts: "Should there be more pictures?"

Interviewee: "I usually prefer quiet restaurants because they allow me to understand what people in my party are saying" Interviewer: ::Yes. I agree with that. Let me make a note of it. I love restaurants like i;Roligheden" ("Silence") in Copenhagen, which is very quiet indeed"

User interface guidelines enforce the human-centred design process by allowing primary users to participate directly in the design process

The non-specific nature of user interface guidelines gives designers the freedom to implement user interface elements however they like

The specific nature of user interface guidelines ensures that any number of designers are able to implement the same user interface elements in a similar way

User interface guidelines allow designers to come up with differences in the appearance and behaviour of user interfaces across an organisation

User interface guidelines are primarily intended to devolve responsibility for the design of user interfaces across the whole design team, rather than it being the sole responsibility of the user interface designer

User interface guidelines are used in heuristic evaluations to determine whether or not a design meets the organisational requirements

Usability evaluation is always required in human-centred design

Usability evaluation is a key element in an iterative humancentred design process

Usability evaluation is most important during the phase "Analysis: understand and specify the context of use" •

Usability evaluations should be conducted as early as possible, because problems that are discovered early are cheaper to correct than problems that are detected late in the development

Paper prototypes are suitable for usability evaluation

Usability evaluation continues until the user requirements are met

A meeting where designers brainstorm ideas for a new interactive system

An evaluation of a storyboard

An evaluation of an interactive system where experts identify potential usability problems

A focused discussion where an inspector leads a group of participants through a set of questions on a particular topic

An evaluation that involves representative users performing specific tasks with the interactive system to enable identification of usability problems

An examination (inspection) of the results of a contextual interview

Pop-ups regularly appear over the text, leading users to become angry and frustrated

Users frequently mention that they like the layout of the website

If a session times out the user does not find out until they have submitted all of their contact and payment

information. They then have to start all over again

The data strip on tickets bought from the website cannot be read by machines at the ticket barriers, forcing customers to queue up to have their ticket checked manually

Tickets bought online do not need to be printed out. Users are able to scan their confirmation emails at the ticket barrier - this removes the worry for users who are concerned about losing their tickets

The website has not been optimised for mobile phones, and users get frustrated and annoyed as they try to fill text fields in

Market requirements and organisational requirements are examples of requirements from stakeholders who are not users.

A requirement can be a qualitative user requirement or a quantitative user requirement

To convert user needs and user requirements into a working interactive system

An organisational rule that users have to follow when conducting their tasks.

Organisational requirements are requirements on the users that lead to requirements on the interactive system.

A statement of what users must be able to locate, recognise, understand, select or input as part of conducting a task with the interactive system to meet identified user needs in a specified context of use.