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  5. Certified Implementation Specialist - Software Asset Management Professional Exam Questions and Answers

CIS-SAM Certified Implementation Specialist - Software Asset Management Professional Exam Questions and Answers

Questions 4

Performance Analytics allows users to: (Choose three.)

Options:

A.

Track usage of a particular software.

B.

Assess publisher compliance over a period of time.

C.

Configure software reclamation.

D.

View trends of software license allocations.

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Questions 5

Any product that accurately discovers software installations on computers in an environment can be used as the source for a Software Installation data.

Options:

A.

True

B.

False

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Questions 6

The license metric attributes related list contains metric values set in software entitlements, and is used for reconciliation (metric group, license metric, and software model combination).

Options:

A.

True

B.

False

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Questions 7

By default, when is a product result generated for a licensable product after reconciliation?

Options:

A.

Always, even if there are no software models defined for the product

B.

Never

C.

Only when there are software entitlements defined for the product

D.

Whenever there is at least one software model defined for the product

E.

Only when related entitlements have a cost identified

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Questions 8

The Software Asset Management Content Service is automatically enabled and cannot be opted out.

Options:

A.

True

B.

False

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Questions 9

If a user requests three items from the software catalog at the same time, how many individual requests are created?

Options:

A.

None; task records are created

B.

1

C.

3

D.

1 for each publisher

E.

1 for each product type

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Questions 10

As part of the discovery process, when records are written to the software installation table a check is performed to determine if the information already exists in the discovery model table, if a record exists, what does the system do?

Options:

A.

The record is deleted and recreated to ensure the most recent discovery model is recorded.

B.

Nothing, the record exists so it is ignored.

C.

A new record is created for the installation in the discovery model table.

D.

A reference to the discovery model record is identified and associated to the software installation record.

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Questions 11

Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.)

Options:

A.

Software allocations

B.

Software models

C.

Foundation data

D.

Software contracts

E.

Software entitlements

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Questions 12

How are the Software Asset Management Professional Plugins activated?

Options:

A.

They are requested from and activated by an admin user

B.

They are activated by the sam_developer user

C.

They are activated by the sam_admin user

D.

They are requested from and activated by ServiceNow support

E.

They are activated by default in the base ServiceNow system

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Questions 13

In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define processes and requirements for engagement and finalize delivery plan and user stories?

Options:

A.

Transition

B.

Close

C.

Create

D.

Prepare

E.

Initiate

F.

All of the above

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Questions 14

When receiving an order, which data point is mandatory?

Options:

A.

Assigned To

B.

Cost

C.

Asset Tag

D.

Serial Number

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Questions 15

Software reclamation is integrated with which of the following to automate the process of uninstalling software from devices and reclaiming those software rights?

Options:

A.

Integrated Risk Management

B.

HR Management

C.

Client Software Distribution

D.

Incident Management

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Questions 16

For which of the following reasons could an installation be unlicensed at the Product Result level?

Options:

A.

The software installation was not completed correctly due to an incorrect workflow set-up.

B.

Software installation records are not associated with a software discovery model.

C.

The software normalization process has not yet run.

D.

The software discovery model is not mapped to the appropriate software model.

E.

The software installation has not been fully reconciled

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Questions 17

When importing entitlements, a record generates the error, “Publisher Part Number not found”. However, the record is for an expired entitlement that is no longer needed. Which is the best UI action to select?

Options:

A.

Create Entitlement

B.

Delete

C.

Create Part Number

D.

Reject

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Questions 18

Which of the following are valid on import errors (vs. after import) when using the automated entitlement import feature? (Choose three.)

Options:

A.

Purchased rights should be greater than 0

B.

The end date must be greater than the start date

C.

Publisher Part Number and Software Model not found

D.

Duplicate entry

E.

Publisher Part Number already exists

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Questions 19

When populating software usage records automatically via Microsoft System Center Configuration Manager (SCCM), which plugins are required? (Choose two.)

Options:

A.

Microsoft Publisher Pack plugin

B.

Microsoft SCCM Software Usage plugin

C.

Microsoft SCCM Integration plugin

D.

Performance Analytics Premium for Software Asset Management plugin

E.

Orchestration-Client Software Distribution plugin

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Questions 20

What role(s) are required to import financial data for use in software spend detection? (Choose two.)

Options:

A.

sam_spend_import

B.

sam_spend_manager

C.

sam_user

D.

sam_admin

E.

procurement_user

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Questions 21

Which ServiceNow plugin is used by Software Asset Management (SAM) Professional and configured during SAM Professional setup?

Options:

A.

Vendor Procurement

B.

Asset Cost Management

C.

Normalization Data Services

D.

Asset Management

E.

ITSM Software Asset Management

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Exam Code: CIS-SAM
Exam Name: Certified Implementation Specialist - Software Asset Management Professional Exam
Last Update: Jan 21, 2025
Questions: 141

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