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A company has bought a customizable software product, and the vendor's business analyst (BA) is visiting the company's office to perform a requirements assessment. The business sponsor expresses an interest in improving a specific process that is in scope. What should the BA do?
A new product that is tablet-enabled is being considered to replace an older product to process orders. The data captured is sent to existing downstream applications, which are not being updated. What is the first thing that a business analyst (BA) should consider?
A business owner has identified a high-priority requirement that needs to be implemented immediately. The project manager has asked the business analyst (BA) to conduct an impact analysis of this change. Which factor will the BA need to consider?
A business analyst (BA) is facilitating a meeting with subject matter experts (SMEs) in which the SMEs are answering questions about the major business processes and associated activities the business performs. The BA will create a deliverable from this discussion that will assist in defining scope. What technique is the BA using?
A business analyst (BA) has structured information so it is easy to find, does not conflict with other information, and is not duplicated unnecessarily. Which additional factor does the BA need to take into account when deciding how to structure the information?
A senior manager wants to know at what stage the business analyst (BA) is with the requirements management process. The BA immediately sends a 100-page document with models and business rules to all stakeholders. Which best practice did the BA violate in this situation?
A project team member is confused about why a small change requires the team to look at the different enterprise-level business objectives when a desired state can be achieved easily without this analysis. What can the business analyst (BA) do to help the team member understand?
A new Chief Executive Officer (CEO) is appointed to revive a chain of well-recognized superstores. The CEO wants to increase sales by introducing online shopping. Most stores are understaffed, and maintenance is a challenge. Which of the following would be considered an asset?
A business analyst (BA) is tasked with performing a gap analysis between two existing systems to combine into a single system or run just one system. Which of the following modeling formats will show the requirements for both systems side by side?
A business analyst (BA) is reviewing the elicitation results of several workshops to decide which technique to use to model the requirements. The elicitation identified user roles needed in a future solution, the functionality needed by each of these roles, and how the desired interaction with the solution should look. Which technique allows the BA to model this type of information?
The emergence of self-driving vehicles has disrupted the auto insurance industry. The Chief Information Officer (CIO) has asked the business analyst (BA) to modify the existing business model to include self-driving vehicles. Which of the following will be valuable information for the BA to use?
A business analyst (BA) held a formal walkthrough of requirements developed on a project. Stakeholders expressed concerns because they had different interpretations of the requirements. What activity would help ensure a common understanding?
A finance manager wants to begin a new project to replace the existing expense processing system. The finance manager feels that the current expense submission-to-reimbursement process takes too long and is substantiated by 50% more complaints regarding incorrect reimbursement amounts than the same time last year. What should the business analyst (BA) investigate first?
A company wants to increase its market share in the industry, and its Board has prioritized capabilities that need to be implemented to achieve the goal. The business requirements for the top priority were signed off, and the solution design has been completed. Due to technical constraints, it is not feasible to implement all the requirements at the same time. What must the business analyst (BA) do to deal with this situation?
An organization is planning to launch an exciting new service that has never been offered before. The expectations are that the service will be extremely popular with young families, but because the organization wants to keep it a secret until launch day, there is no way of knowing whether this is correct. Why should the business analyst (BA) suggest identifying high customer demand by young families as a risk?
Stakeholders initially agreed to an implementation schedule for a set of reports based on the value to business users. The development team provided a detailed estimate of the time required to develop each report based on the business requirements. What should the business analyst (BA) and the stakeholders do with the estimates?
A new regulation results in organizations needing to change online contractual wording. A business analyst (BA) has elicited the requirements and documented them in a change control request. Where will the BA find out which stakeholder has the authority to approve, deny, or defer the change request?
Stakeholders must be able to determine the audit and approval history of requirements and designs. Which of the following provides a means to document traceability and change?
A business analyst (BA) is working on a project involving the purchase of a commercial off-the-shelf (COTS) product. All internal risks have been identified and assessed. What is the BA's next course of action?
The product backlog refinement meeting for a project is complete, but two stakeholders do not agree on the priority of several product backlog items. What should the business analyst (BA) do to help move the project forward?
The Chief Information Officer (CIO) of a large financial services firm with many technology applications was formally reviewing all ongoing projects and noticed that the requirements were complex and difficult to follow. The CIO asks the business analyst (BA) what would improve the stakeholder's ability to understand the requirements. Which of the following will improve the requirements quality?
A business analyst (BA) is planning how to present a set of requirements for a project with financial constraints. Which requirements attribute should the BA assign to allow cost implications to be assessed?
An organization's board of directors has funded a new mobile application to support external customers. The business case was developed with an emphasis on objectives to broaden the organization's brand and increase customer engagement. The business analyst (BA) is reviewing a group of user stories with the product owner. One of these user stories is:
"As a customer service representative, I need to enter my time on the mobile application so that I can leave work to pick up my sick daughter from school."
The product owner wants to take advantage of this opportunity to provide the staff with a way to enter their time away from the office and create an interface to the Payroll application. How must the BA evaluate alignment with the existing objectives?
The Chief Executive Officer (CEO) of a company presents a new corporate strategy that will introduce a new system to the organization. The CEO has expressed a concern about the impact on staff once the strategy has been implemented. What must the business analyst (BA) do to address the concerns of the CEO?
A business analyst (BA) is given an additional requirement near the end of the development phase that needs to be incorporated into the system as part of the same release. In this situation, the first activity the BA performs to understand the effect of the proposed change is to:
A business analyst (BA) is working on a project to revise the way a company bills its customers. At the end of the project, the BA creates the following matrix:
A business analyst (BA) has recently joined a large consultancy firm where BAs are globally distributed on different assignments. Where would the BA find expectations for business analysis work as mandated by the consultancy firm?
Project work is taking place to evaluate whether a system's requirements can be met via creating internally, purchasing from others, or a combination of the two. What goal is addressed by this analysis?
A business analyst (BA) is supporting an organization in its product launch. The BA wants to identify assumptions about the benefits resulting from the new product. What does identifying assumptions help the BA manage?
A business analyst (BA) has elicited the following requirement: "The solution must ensure the portal response times are under 2 seconds." What requirement classification schema does this requirement belong to?
A key stakeholder has requested an extensive range of performance measures for a replacement workflow system. A business analyst (BA) has decided to work closely with the stakeholder to validate the performance measures requested. The BA will be ensuring that the performance measures:
A business analyst (BA) wants to check the completeness of requirements defined after meeting with project stakeholders. A group of subject matter experts (SMEs) has been identified and invited to a workshop to walk through the requirements. What must the BA do to ensure a shared understanding of requirements?
A project team needs to maintain the traceability of requirements for a software system. Due to the large number of requirements, which of the following methods should the team use?
Stakeholder requirements were approved for a business process reengineering initiative along with the creation of a roadmap. Due to market conditions, the product roadmap is modified to move the default process to the next iteration. What should the business analyst (BA) update in the stakeholder requirements?
A business analyst (BA) is compiling information on different approaches that will meet solution requirements in order to make a recommendation for solution design. To evaluate whether externally available solutions meet the requirements, which of the following will the BA create and distribute?
The Chief Information Officer (CIO) of a large financial services firm with many technology applications was formally reviewing all ongoing projects and noticed that the requirements were complex and difficult to follow. The CIO asks the business analyst (6A) what would improve the stakeholder's ability to understand the requirements. Which of the following will improve the requirements quality?
While gathering information during a requirements workshop, a subject matter expert states that it is likely that an organizational restructure will occur in one of the business departments that will be utilizing parts of the new system. As such, the business analyst (BA) should:
Stakeholder requirements where approved for a business process reengineering initiative along with the Creation of a | roadmap. Due to market conditions, the product roadmap is modified to move the default process to the next iteration. What should the business analyst (BA) modify in the stakeholder requirements?
A business owner has identified a high priority requirement that needs to be implemented immediately. The project manager has asked the business analyst (BA) to perform an impact analysis of this change. Which factor will the BA need to consider?
A business analyst (BA) is planning how to present a set of requirements for a project with financial constraints. Which requirements attribute should the BA assign to allow cost implications to be assessed?
After a walk-through of the requirements specification with the business users, the group determines that five requirements are now mandatory due to new government regulations. What should the business analyst (BA) do following the meeting?
The project manager has tasked the business analyst (BA) to collect a performance measure on the solution implemented in the latest release. Which of the following considerations can help the BA obtain that information?
Stakeholders initially agreed to an implementation schedule for a set of reports based on the value to business users. The development team provided a detailed estimate of the time required to develop each report based on the business requirements. What should the business analyst (BA) and the stakeholders do with the estimates?
A business analyst (BA) is working on a project that has a number of stakeholder conflicts and issues. The BA is finding it difficult to resolve the conflicts and issues effectively. What should the BA do to prevent a similar situation in the future?
A new regulation results in organizations needing to change online contractual wording. A business analyst (BA) has elicited the requirements and documented them in a change control request Where will the BA find out which stakeholder has the authority to approve, deny, or defer the change request?
Two stakeholders are arguing over which model to use for describing requirements. One insists that using an activity diagram is superior while the other prefers a state diagram. How should the business analyst (BA) resolve the conflict?
A business analyst (BA) is preparing an analysis approach to replace a 12-year-old air traffic control system. The BA aims to define the solution definition before implementation, capture the information in standardized templates, and ensure that all activities are identified first and then divided into tasks. Which approach provides the appropriate level of formality for this project?
A key stakeholder has requested an extensive range of performance measures for a replacement workflow system. A business analyst (BA) has decided to work closely with the stakeholder to validate the performance measures requested. The BA will be ensuring that the performance measures:
An organization is experiencing long contracting life cycles when establishing annual contracts with its customers. Upon initial investigation, the outdated application was thought to be the cause, however based on further analysis the business process is found to be flawed. The business analyst (BA) wants to model the people involved in the process. Which of the following techniques models the responsibilities of these stakeholders?
A new product that is tablet-enabled is being considered to replace an older product to process orders. The data captured is sent to existing downstream applications which are not being updated. What is the first thing that a business analyst (BA) should consider?
Before selecting a design solution, a company wants to ensure that stakeholder, solution, and transition requirements align to the business requirements and also that the design satisfies the requirements. What process is the business analyst (BA) completing?
A business analyst has been assigned the task of developing a model of the current state of an organization. The business analyst doesn't understand why a current state may be needed. All of the following are good reasons to create a current state model of an organization except for which one?
An organization is planning to launch an exciting new service that has never been offered before. The expectations are that the service will be extremely popular with young families but, because the organization wants to keep it a secret until launch day. there is no way of knowing whether this is correct. Why does the business analyst (BA) suggest identifying high customer demand by young families as an "assumption?
A business analyst (BA) asked two stakeholders with approval authority to approve the requirements. The stakeholders are being asked to confirm that:
In order to have high quality in requirements, all of the following characteristics should exist in the requirements except for which one?
Which technique in organizing requirements is best described as showing the concepts and relationships relevant to the solution or business domain?
You are a business analyst for your organization and you're working with Mary. Mary wants to know what you need to complete the process of planning the business analysis approach if you're already the business analyst for your organization. This approach helps to find out the following except for which one?
What's the difference between a desired outcome and a solution? Choose the best answer.
A business analyst (BA) is preparing the elicitation activity plan for a project. How will understanding the elicitation assist the BA with the elicitation activity?
Henry and Fred are working together on business analysis duties for the implementation of new software. Henry, the business analyst, tells Fred that they should take the current measurement of productivity, and then measure again after the solution has been implemented. This benchmarking approach will allow Henry and Fred to see the real effect of the solution on the business need. What term is assigned to this measurement?
Mark is a business analyst for his organization. A business need has been identified; therefore, Mark immediately sets out to identify the stakeholders. How long will stakeholder analysis need to continue?
You are a business analyst for your organization. Your current business analysis endeavor includes working with stakeholders who are located in offices around the world. Because these stakeholders are dispersed, what are likely to increase in this endeavor as opposed to a collocated group of stakeholders?
A business analyst wants to host a brainstorming session with eight key stakeholders. In preparation for this event, the business analyst should designate which one of the following rules for the session?
You are the business analyst for your organization and working with the stakeholders to prioritize the requirements. The stakeholders are concerned about the financial impact of the requirements should some of them fail during the implementation. You would like to rank the risk tolerance of the stakeholders based on their comments about the solution and the requirements. The following are the three categories of risk tolerance associated with the stakeholders except for which one?
Holly is the business analyst for her organization and she's leading a requirements workshop for a proposed solution. In this workshop, Holly is using a requirements tracing matrix to help prevent against scope creep. What is scope creep?
There are three inputs to the business analysis planning approach process. Which one of the following is not one of the three inputs?
You are the business analyst for your organization. You've believed that your solution can actually be purchased from outside vendor rather than trying to create the solution internally. You decide to ask the vendor to provide a fee for their services based on the statement of work. What document will you give the vendor along with the statement of work?
Which of the following are documented approaches to the business analysis work? Each correct answer represents a complete solution.
When a business analyst prepares for elicitation, he must define the scope of the selected elicitation
technique, notify the stakeholders of the elicitation plan and technique to be used, and what other preparation activity?
As a business analyst, you'll need to recognize the methods that are appropriate for recording and documenting the results of elicitation activities. Which one of the following cannot be considered as a valid method for documenting elicitation?
Which stakeholder map shows the relative influence, impact, and relation of stakeholders by plotting them closer to or farther away from the solution?
As a business analyst, you may be called upon to define the scope of work and to develop the estimates for the endeavor. Which one of the following is an important tool for this activity?
You are the business analyst for your organization and your requirements for the endeavor have recently been approved. Your organization creates a baseline for the requirements based on the approval of the requirements. What must happen in your business analysis activities if the requirements for your endeavor need to be changed?
You are the business analyst for your organization. On your current project you'll be using the change-driven approach for defining requirements and gathering feedback. Which of the following statements best describes the change-driven approach?
Which business analysis task in the requirements management and communication domain is best described as creating and maintaining relationships among business objectives, requirements, team deliverables, and solution components to support business analysis activities?
You are the business analyst for your organization and you're preparing to elicit requirements from the stakeholders. You've gathered several inputs to help with the elicitation process. Which input(s) will be used to ensure that you understand the type of information that should be elicited from the stakeholders?
You are the business analyst for a large project that will create new software for the entire organization. This new software will affect all of the administrative assistants in the organization schedule meetings, reserve facilities, and share calendars. There are approximately 2,400administrative assistants in your organization and not all of these people can attend requirements gathering workshops. What approach can you use to manage and gather requirements from these 2,400 administrative assistants?
There are three inputs for stakeholder analysis. Which input describes the organizational units that exist and their interactions with one another?
When a business analyst performs requirements tracing, he may need to trace the requirements backward through their lineage and may need to trace the requirements forward through their relationship to other requirements. What is the backwards tracing activity called in requirements traceability?
You are the business analyst for your organization and you're working with the project manager to complete some business analysis activities. The project manager has the authority to approve the requirements based on the short iterations of business analysis activities.
What approach of business analysis are you using in this scenario?
You are the business analyst for your organization. You're creating a document that states the business need, identifies the key stakeholders, and defines the positive impact the solution will bring to the organization and stakeholders. What document are you creating?
You are the business analyst in your organization. Management comes to you with a customer complaint that they'd like you to analyze. What's the common task associated with customer complaints or loss of revenue?
All of the following are documented approaches to business analysis work except for which one?
You are the business analyst for your organization and preparing to plan the business analysis approach. There are three inputs to the business analysis approach. Which one of the following is not an input to this approach?
What should an organization do if the business analyst has determined that the existing capabilities are inadequate to seize an opportunity?
You are a business analyst for your organization and you're working with Mary. Mary wants to know what you
need to complete the process of planning the business analysis approach if you're already the business analyst for your organization. Which of the following statements is true regarding the plan business analysis approach?
You are a business analyst for your organization and you're working with the stakeholders to identify the primary inputs to the business analysis approach. Which of the following will help determine whether a plan- driven or change-driven approach is appropriate?
Each correct answer represents a complete solution.
There are five tasks and six inputs to requirements management and communication. As a business analyst, you'll need to gather all of the following inputs for this knowledge area except for which one?
You are the business analyst for a new project. Part of this project is for the project team to manually install new workstations through the company's campus. Based on your research you have determined that the project team can install 25 new workstations per hour. Since there is a fixed amount of time that these workstations need to be installed you are considering adding additional labor for the implementation. You are also considering to adjust the prioritization of the project requirements based on the amount of workstations the project team can install per hour. What does the 25 workstations per hour represent in this scenario?
What type of analysis can a business analyst perform to understand the functions of stakeholders, the location of stakeholders, the tasks stakeholders complete, and the stakeholders' concerns about the solution?
You are the business analyst for your organization. Management has asked you to define and document the requirements of an endeavor so that the requirements may be reused again in the organization. Why would an organization want to re-use requirements?
Marcy is working with stakeholders to understand the stakeholders' needs as part of the business requirements. The stakeholders are describing their needs for new computers for their designers. The stakeholders have specifications, monitors, and software selected for the business requirements. What are the stakeholders actually defining in this scenario?
A business analyst in her organization has identified all of the terminology of the solution, the acronyms the organization will use, and the nomenclature of her department where the endeavor will take place. Where should all of this information actually be stored?
You are the business analyst for your organization and you're working with Adam on business analysis processes. Adam allows the business analysis activities and resources to exist in support of the organization. Of the following, what type of business analysis stakeholder is Adam?
There are many stakeholders that need to be involved in the allocated requirements. One of the stakeholders in the task will be responsible for verifying released and solution components. Which stakeholder has this
responsibility?
You work as a project manager for SoftTech Inc. You are working with the project stakeholders to begin the qualitative risk analysis process. You will need all of the following as inputs to the qualitative risk analysis process except for which one?
All of the following statements are true regarding a brainstorming session during requirements elicitation except for which one?
A business analyst must consider the business value a solution brings in relation to the cost of implementing the desired solution. Suppliers will often be limited in the amount of requirements they can implement based on the allocated resources. If there are not enough resources to implement all of the solutions, what can the business analyst create to justify the additional funds for the implementation?
You are the business analyst for your organization and you've been working with several stakeholders to
gather requirements for approval.
The requirements have been approved with the exception of a conflict on one requirement. What must you and the stakeholders do in regard to this conflict before the business analysis endeavor may continue?
You are the business analyst for an organization and you're managing your stakeholders through the requirements validation activities. Your stakeholders are categorized by executives, functional managers, directors, end users, and customers. Which of these stakeholders are involved in the requirements validation
activities?
An organization has two different solutions to grow its business. One project is worth $375,000 to the organization. The second project is worth $565,000 to the business. The organization can only do one of the projects and elects to do the second project for $565,000. What is the opportunity cost of this decision?
You are the business analyst in your organization and you're working to organize the requirements for the business units in your company. Which technique is best suited for structuring requirements around the needs of each stakeholder group?
Complete this statement. Policies and rules serve as boundaries andthe organization and the operation of the organization.
If an organization wants to re-use requirements, where should the defined requirements be kept?
Henry is a business analyst in his organization and he's asked an expert to help him determine the best business analysis duties to implement. Why would Henry ask an expert to help him define the business analysis duties?
The project plan called for deliverables to be handed over at the end of the project. Although the client's business team was satisfied, the client's technical team was extremely resistant to this approach. What could the business analyst (BA) do to mitigate the technical team’s resistance?
You are the business analyst for your organization and you're using a plan-driven approach to business analysis processes. In this environment, what types of communications are most likely required to be used in regard to requirements?
Mark is the business analyst for his organization. He is working with the solution development team and he believes that the team does not want to implement a certain portion of the requirements. The team is expressing the difficulty of the requirements and how it will be extremely challenging to complete. When Mark asks about a similar project that the team completed, they insist that this is a different type of requirements though Mark believes that it is not. What is the solution development team appearing to do to the requirements?
Which one of the following statements best describes requirements prioritization?
According to the book 'A Guide to the Business Analysis Body of Knowledge', effective business analysis practices can do what to the amount of change to requirements in a stable business environment?
Beth is a business analyst for her organization and she's completing the tasks in the requirements management and communication knowledge area. As a result of these tasks, she'll create several things for her organization. Which one of the following, however, is not one of the outputs of the requirements management and communication tasks?
The creative thinking process has three values to determine the effectiveness of the process. Which one of the following is not a measurement of effective creative thinking?
An organization has identified a market opportunity that could result in significant business gains. A business analyst (BA) is asked to assist in building the new business model. The BA begins by analyzing the current state. What input is critical to the current state analysis?
A business analyst (BA) has set up a number of elicitation workshops with key subject matter experts (SMEs) on a new project. All SMEs have accepted the workshop invitations except for the legal SME who has not responded to any invitations. The first workshop is scheduled for next week and the BA has tried unsuccessfully to reach the legal SME by phone. How should the BA proceed?
A newly implemented personal loan financing system has been in operation for one month. The business objective is to reduce the loan processing time from 11 days to 3 days but it is currently occurring in 4.5 days. What must the business analyst (BA) do next?
A project is being initiated to enhance an on-line product because sales have declined for over a year. The company leader’s ant confident that all of the skills needed to improve the product exist within the company. By enhancing the product, sales will increase and new customers will emerge. A business analyst (BA) will help the enhancement project by first:
A business analyst (BA) is preparing for elicitation activities and needs to determine who should be consulted, who should participate, and what roles each should fill. Which elicitation technique should the BA use?
A stakeholder has requested an extremely detailed resolution to an issue during current state analysis that may consume about 20% of the estimated project effort. How should the business analyst (BA) handle the situation?
A change to support a regulatory requirement is proposed for inclusion in the scope of a project. A business analyst (BA) conducts an impact analysis to determine the extent of the change. What previous task could assist the BA in performing the impact analysis?
The director of a furniture store manages a group of skilled carpenters who make furniture from locally available materials. The director decides to automate its inventory processes so that carpenters can place orders for raw materials themselves. A business analyst (BA) is engaged to define the requirements and propose options for commercial off-the-shelf (COTS) inventory management solutions. After meeting with the director, the BA needs to schedule a workshop with the carpenters to:
The Chief Executive Officer (CEO) of a company presents a new corporate strategy that will introduce a new system to the organization. The CEO has expressed a concern about the impact to the staff once the strategy has been implemented. What must the business analyst (BA) do to address concerns of the CEO?
A business analyst (BA) has been tasked with examining and analyzing the relationship between a set of requirements by verifying that they are unambiguous. What will the BA be looking for?
The business analysis deliverables went through a formal performance review process. The performance report stated that changes to the business analysis approach must be made in order to maximize the project's chances of success. Who must be consulted regarding these changes before they are implemented in this project?
A project team needs to maintain the traceability of requirements for a software system. Due to the large number of requirements, which of the following methods should the team use?
The following chart represents attendance of subject matter experts (SME) and the solution owner for a requirements review and approval meeting held weekly by a business analyst (BA).
The requirements package was approved by the solution owner during the May 30 meeting. After implementation of the solution, the BA learns that the users in SME-3 s area are not using the system. Which business analysis activity should the BA have monitored more closely to mitigate this situation?
A business analyst (BA) has elicited the following requirement; "The solution must ensure the portal response times are under 2 seconds." What requirement classification schema does this requirement belong to?
An organization's board of directors has funded a new mobile application to support external customers. The business case was developed with emphasis on objectives to broaden the organization's brand and increase customer engagement. The business analyst (BA) is reviewing a group of user stories with the product owner. One of these user stories is: "As a customer service representative, I need to enter my time on the mobile application so that I can leave work to pick up my sick daughter from school". The product owner wants to take advantage of this opportunity to provide the staff a way to enter their time away from the office and create an interface to the Payroll application. How must the BA evaluate alignment with the existing scope?
While planning the prioritization approach for an upgrade to a legal property application, the business analyst (BA) needs to check the organization's business policies prior to identifying the stakeholders to participate in the prioritization process. The business policies will help the BA because they:
A business analyst (BA) develops a template to document the product feature requirements for an enterprise software solution. Within the template, the BA includes the following additional information: source, priority level, level of complexity, and last modified date. What does the additional information describe?
A deployed loan product was funded with the expectation of prepayment risk reduction. Initially key performance indicators would be to take similar loan prepayment rates over the previous 10-year period and compare it with the new product. After implementation, the business analyst (BA) determines that the decade old housing market is vastly different. Which of the following should the BA consider for validity of performance measures?
A business analyst (BA) is defining constraints for a project. Which of the following is a valid constraint?
An organization has hired a consulting firm to implement and customize a software solution they purchased. The firm has raised concerns regarding the effort required to develop a solution that meets all requirements. On what basis should the requirements be prioritized in this context?
Which one of the following statements best describes the purpose of allocating requirements?
Which of the following are not appropriate for a plan-driven business analysis approach? Each correct answer represents a complete solution.
You are the business analyst for your organization and are working on organizing the identified requirements for a new solution. Nancy, your assistant in this process, says that these requirements aren't very complex. You agree but add that it's this thing that makes the overall solution complex. What thing adds to the level of complexity among requirements?
What is the purpose of managing the solution scope and requirements from a business analyst's objective?
In order to plan the business analysis approach, the business analyst must understand the organizational process needs and what other thing?
Which of the following is used to define and document the business analysis approach?
Jason is creating a business case for his organization and management has asked him to assess the appropriate risks in the business case regarding the solution. Which one of the following risks is not a concern for Jason when defining the business case and associated risks?
You are the business analyst for your organization and you're working with your stakeholders to assess the organization's readiness for the solution. As part of this assessment, you'll perform a cultural assessment. What is the purpose of this assessment?
High quality requirements have certain characteristics which distinguish them from low-quality requirements. Which characteristic of requirements demands that all requirements in a set or model support its overall purpose and scope?
A business analyst wants to use benchmarking, but the project manager recommends against the approach. There are, as the project manager points out, several disadvantages to benchmarking. Which one of the following is not a disadvantage to benchmarking?
Complete this sentence. If a requirement cannot be verified, it cannot be successfully.
As a business analyst, you must identify activities in your business analysis approach. Which one of the following is useful for identifying activities?
Anne is the business analyst for her organization and she's creating a textual requirement for her analysis. As part of the textual requirements, there are specific rules that Anne should follow. Textual requirements must always address what three things in regard to the requirements?
You are the business analyst for your organization. You are identifying new opportunities to improve upon your existing web services. Management is open to new opportunities as long as the changes do not take more than 60 days to implement. What type of a factor does the 60-day implementation represent?
A facilities management company has an ambitious growth plan of doubling the revenue of their office waste recycling service over the next 12 months. The business analyst (BA) plans to define the objectives and align them with the enterprise's vision, mission and goals. What element of ‘SMART’ goals would this objective refer to?
A business analyst (BA) is assessing the completeness and coherence of the requirements. The BA has considered a variety of viewpoints and has a collection of views. What has the BA constructed?
There are three business analysis planning techniques that a business analyst can use to help plan business analysis processes. Which one of the following is not one of the three techniques?
By which of the following is the performance of all requirements management and communication activities governed?
A business analyst (BA) has identified the impacts and resolution for a proposed change. Based on the Responsible, Accountable, Consulted, Informed (RACI) matrix, who must approve the change before it is implemented?
One of the tasks that the business analyst (BA) needs to complete is to maintain the requirements. As much as the BA values and sees the benefits of maintaining the requirements, the project manager (PM) does not see the same. In order to help the PM understand the value of this task, which following benefit of maintaining the requirements should the BA communicate to the PM?
The business analyst (BA) has scheduled an informal review of audit requirements with the compliance officer. The BA wants to demonstrate that the requirements collectively support one another so begins with reviewing the:
A survey on a new system was conducted after the chief executive officer (CEO), who is also the project sponsor, expressed concerns about the uptake of the new system. The CEO is neither sure that the concerns are valid nor whether the survey was conclusive about the success of the project. The business analyst (BA) has been tasked to address the concerns expressed by the CEO and evaluate the results of the survey. What must the BA do to determine that the system is performing as intended and address the concerns of the CEO?
The business analyst (BA) is analyzing the formal relationships between people working in the enterprise. Which technique will the BA use to perform this task?
A business analyst (BA) has just started a large project and is collaborating with stakeholders to define requirements. Another BA is joining soon to help with this initiative. What action should the BA take to ensure that the new BA understands the project?
A business analyst (BA) is planning to elicit requirements. The BA understands the scope of the elicitation and has selected interviewing as an appropriate technique. Which of the following is part of the logistics for these interviews?
During the analysis, synthesis, and refinement of elicitation results the business analyst (BA) has discovered that some information is missing. Which course of action would resolve the situation?
A client wants to rehire a business analysis consulting firm for another project. The assigned business analyst (BA) developed a good rapport with the stakeholders, but delivered documents that contained lots of technical jargon that the client could not fully understand. Based on the feedback, the consulting company should:
A large online retailer is introducing new technology to upgrade its aging ordering process. The business analyst (BA) has drawn a stakeholder matrix showing information on how to engage with the stakeholders throughout the project.
Using the stakeholder matrix as a guide, how should the BA engage the suppliers?
A business analyst (BA) is eliciting requirements for a pharmaceutical distribution company with an expansion plan across many states, each with their own tools and methods. To make the requirements as re-usable as possible, what should the BA do?
A business analyst (BA) is working on a project to provide a temporary solution that will last for two months. The BA is feeling overwhelmed with the work needed to create the huge number of links to provide full traceability from solution requirements to design for this solution. How can the BA justify omitting all possible links?
A new payments system was recently implemented to replace an old legacy system. The system users have lodged a complaint that the new system is slower than the old system but system performance statistics show more efficiency. How does the business analyst (BA) demonstrate to users how the new system is performing?
A business analyst (BA) is in the process of eliciting requirements. It has been determined that not all requirements can be implemented by the project deadline due to complexity. What must the BA do to ensure maximum benefit for the stakeholders?
A business analyst (BA) is working on a project involving the purchase of a commercial off-the-shelf (COTS) product. All internal risks have been identified and assessed. What is the BA's next course of action?
The business analyst (BA) is assigned a small project, requiring minor enhancements to an existing system. The BA will meet with the business sponsor and developer next week to gather information about the change. What should the BA review before the meeting?
A global organization is implementing a new Knowledge Management System and communication to the different regions has been informal. The approach is to convert the few remaining regions iteratively. The team has experienced variances at this point but feels confident in these final conversions. How should the business analyst (BA) communicate the information?
A business analyst (BA) is developing the requirements for an inventory management system. Some current accounting processes are automated but other departments like purchasing, marketing, sales and distribution departments work in isolation and have a manual process. They extensively use spreadsheets to maintain the transactions and at the end of the day the department managers manually verify and reconcile transactions before supplying the information to the accounting department. In order to verify and validate the elicited requirements, the BA will need to prepare a:
A business analyst (BA) has been asked to develop a plan to complete the associated business analysis activities for a project in which an organization is switching from a manual to an automated process for receiving payments. As the final step in developing the plan, which technique will the BA use?
A passport agency has recently deployed an online system where customers can apply for, amend, and renew passports. The expected volumes have not been realized and as a result, the agency has not achieved the projected savings. A business analyst (BA) has been asked to investigate the potential causes of this shortfall by understanding the trends, patterns. and volumes at a detailed level. What method of requirements elicitation should the BA start with?
A business analyst (BA) is working on a set of tasks to establish a governance process for the project. The BA intends to identify who has authority and responsibility to propose changes, who should be involved in the change discussions, and how changes will be documented and communicated. Which of the following are the inputs that would help the BA complete the task?
A business analyst (BA) is working on a project that follows incremental and iterative approaches. The BA and the stakeholders have shortlisted several user stories to be considered in the project scope. Which of the following methods would enable them to arrive at a common understanding on delivering value in the product and ranking the stories?
A business analyst (BA) is identifying the functions and features required for a new enterprise software solution. The BA reviews historical documents about the current business processes and then interviews each stakeholder group, individually, asking Questions about current business processes. The BA compares the information obtained during the stakeholder interviews with the information gathered from the historical documents. Which activity is the BA performing with this approach?
A business analyst (BA) is working on a complex project involving many stakeholders for which the business case has been previously completed and signed off. After an organizational restructure, new stakeholders have been assigned to the project working group, but do not see the value in the project outcomes and refuse to collaborate. What is a guideline or tool the BA can use to focus stakeholders on a common goal?
A business analyst (BA) is supporting an organization in its product launch. The BA wants to identify assumptions about the benefits resulting from the new product. What does identifying assumptions help the BA manage?
A business analyst (BA) is planning the traceability approach for a project. Why should the BA conduct this planning activity?
A business analyst (BA) is tasked with developing requirements that can be implemented by the development team iteratively. Which characteristic should the requirements exhibit?
A business analyst (BA) has documented the components of an information technology (IT) library, in preparation for establishing a consolidated catalogue of IT services. When interviewed, several of the IT managers indicated they already have a catalogue, and have no additional information to provide. What activity is necessary to support the project?
An organization is engaged in an effort to streamline the online customer experience. The business analyst (BA) prepares a business analysis information package to discuss the changes the customer will experience. Which one of the following tools will assist the BA in this discussion?
A system owner calls the project team to inquire about a recent change in one of the requirements, and insists that the change was never requested. What should the project team do to investigate the issue?
Several user groups are impacted by a proposed change to their daily work flow. How should the business analyst (BA) convey these changes so that the user groups understand the impact?
A certain stakeholder requirement has been analyzed and broken down into several solution requirements, each affecting a different IT system. After solution design, the business analyst (BA) receives feedback that
one of the IT systems will take longer than anticipated to implement. What requirements artifact or technique will assist the BA in better understanding the related requirements?
A business analyst (BA) working with a large insurance corporation interviewed an industry thought leader who predicted that many of the regulations currently imposed by the government will change very soon. The BA carefully documented all these inputs from the thought leader because it will impact many of the strategic initiatives of the insurance company. What specific element of requirement validation is being executed by the BA?
A business analyst (BA) needs to make sure that the business analysis information is securely stored and accessible to stakeholders. Which element helps in achieving that goal?
The business analyst (BA) has traced the requirements for the interaction between a customer and the new online ordering system. Besides enabling the BA to ensure quality of the requirements to stakeholders, tracing the requirements will also enable the BA to:
A business analyst (BA) begins to suspect that the ongoing elicitation activities with stakeholders are not delivering the quality of business analysis information required due to a lack of stakeholder participation. What type of technique can the BA adopt to resolve this type of issue?
TESTED 29 Mar 2025
Diagram
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