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  5. SAP Certified Application Associate – SAP Service Cloud 2111 Questions and Answers

C_C4H510_21 SAP Certified Application Associate – SAP Service Cloud 2111 Questions and Answers

Questions 4

What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

Options:

A.

Knowledge Base fine -tuning activity

B.

Solution finder

C.

Broadcast

D.

Feed

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Questions 5

You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.

Which of the following could be a reason for that?

Note: There are 2 correct answers to this question.

Options:

A.

A workflow rule has to be scheduled to trigger the determination.

B.

The system background job for SLA determination runs every 30 minutes and has not been executed yet.

C.

The determination rules have been configured, but not activated.

D.

The question related to SLAs must be activated in project scoping.

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Questions 6

What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

Options:

A.

Employees

B.

Territories

C.

Incidents

D.

Service agents

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Questions 7

Which tool would you use to create high data volumes in SAP Service Cloud?

Options:

A.

Data Workbench

B.

Job Manager

C.

Form Templates

D.

Mass data maintenance

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Questions 8

Which feature in user interface maintenance can be used to control the values of custom fields?

Options:

A.

Activation scoping item in administration

B.

Personalization

C.

Usage of restriction rules

D.

Code list restriction

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Questions 9

Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

Options:

A.

On specific report creation

B.

On every save of the report

C.

Periodic scheduling

D.

Ad-hoc broadcasting

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Questions 10

Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

Options:

A.

Set the access rights to edit.

B.

Set the read and write access to restricted.

C.

Set the read access to restricted.

D.

Set the access rights to display.

E.

Set the write access to restricted.

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Questions 11

Which of the following steps are recommended to upload data into SAP Service Cloud through the Data

Workbench?

Note: There are 2 correct answers to this question.

Options:

A.

Save the file in XML

B.

Download the migration template.

C.

Schedule an MORO Job.

D.

Map the data fields with the offered data fields in the migration template.

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Questions 12

You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

Options:

A.

Absolute, counter based

B.

One time. no condition, time and counter based

C.

One time, fixed

D.

One time, time and counter based

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Questions 13

What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

Options:

A.

Add an account team member.

B.

Use e-malis as a response to a ticket.

C.

Add a reference to an account.

D.

Add a reference to a service contract.

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Questions 14

Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

Options:

A.

Incident category

B.

Warranty category

C.

Service category

D.

Cause category

E.

Maintenance category

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Questions 15

Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.

Options:

A.

Fine-tuning is the process of generating the activity list by answering questions about which business processes will be

implemented.

B.

Scoping is automatically generated by the system based on your fine-tuning decisions.

C.

The activity list is automatically generated by the system based on your scoping decisions.

D.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

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Questions 16

When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.

Options:

A.

When data volume is low

B.

When data needs to be loaded quickly

C.

When data needs to be loaded into multiple systems

D.

When there is unstructured legacy data

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Questions 17

Question 8: What types of mashups are available in SAP Service Cloud?

Note: There are 2 correct answers to this question.

Options:

A.

HTML mashups

B.

URL mashups

C.

ASAP mashups

D.

Internal mashups

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Exam Code: C_C4H510_21
Exam Name: SAP Certified Application Associate – SAP Service Cloud 2111
Last Update: Nov 21, 2024
Questions: 117

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