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  5. Avaya Oceana - Solution Integration Exam Questions and Answers
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7495X Avaya Oceana - Solution Integration Exam Questions and Answers

Questions 4

Which two components are required for an Avaya Oceana® Contact Center Administration for multimedia only deployment? (Choose two.)

Options:

A.

Avaya Aura® Session Manager (SM)

B.

Avaya Aura® Application Enablement Services (AES)

C.

Avaya Aura® Communication Manager (CM)

D.

Avaya Control Manager (ACM)

E.

Avaya Aura® System Manager (SMGR)

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Questions 5

Refer to the exhibit.

What is the significance of the Avaya Control Manager Screen while deploying an Avaya Oceana® solution?

Options:

A.

Avaya Oceana® and Avaya Communication managers are added by Avaya Control Manager.

B.

Avaya Communication Manager and Avaya Oceana® servers are not added to the same location.

C.

Avaya Communication Manager and Avaya Oceana® servers have been successfully added to the same location,

D.

Avaya Oceana® and Avaya Communication Managers are not added by Avaya Control manager and the configuration is not saved.

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Questions 6

Once the incoming email is downloaded by the email snap-in, which component does Omnichannel Controller then contact to model the email work item?

Options:

A.

Omnichannel Controller contacts WA to create a work item inside Avaya Oceana® and WA models the email interaction work item.

B.

Omnichannel Controller contacts UCM to create a work item inside Avaya Oceana® and UCM models the email interaction work item.

C.

Omnichannel Controller contacts ED to create a work item inside Avaya Oceana® and ED models the email interaction work item.

D.

Omnichannel Controller contacts UCA to create a work item inside Avaya Oceana® and UCA models the email interaction work item.

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Questions 7

Which snap-in provides a single interface through which client components can manage and retrieve customer Information from Context Store, Multimedia Database and CRM?

Options:

A.

OceanaCoreDataService Snap-in

B.

ContactCenterService Snap-in

C.

CustomerManagement Snap-in

D.

CustomerJourneyService Snap-in

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Questions 8

Refer to the exhibit.

A customer has Data center 1 (DC1) and they would like to implement Data Center 2 (DC2) as the DR solution.

While deploying the Avaya Oceana® DR solution, which two configuration items are applicable to the DR site? (Choose two.)

Options:

A.

The Breeze ™ clusters on DC2 must be set to “Accept new Service” mode through System Manager.

B.

The Breeze ™ clusters on DC2 must be set to “Accept new Service” set as “Active” using the cluster attributes within System Manager.

C.

The Breeze ™ clusters on DC1 must be set as “Standby” using the cluster attributes within System Manager.

D.

The Breeze ™ clusters on DC2 set as “Standby” using the cluster attributes within System Manager.

E.

The Breeze ™ clusters on DC2 must be set to “Deny new Service” mode through System Manager.

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Questions 9

When a customer calls the Oceana® Contact Center, which Communication manager VDN extracts out the Oceana® Agent ID, before doing a route-to execution to the Oceana® Agent?

Options:

A.

ADJUNCT VDN

B.

INGRESS VDN

C.

ROUTING VDN

D.

RONA VDN

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Exam Code: 7495X
Exam Name: Avaya Oceana - Solution Integration Exam
Last Update: Dec 22, 2024
Questions: 0