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  5. Avaya Aura Call Center Elite Implementation Exam Questions and Answers

7392X Avaya Aura Call Center Elite Implementation Exam Questions and Answers

Questions 4

What are three capabilities of Avaya Aura® Media Server? (Choose three.)

Options:

A.

High Availability

B.

TDM Interfaces for digital and analog stations and trunks

C.

Virtualization

D.

Can be shared with multiple CM's

E.

Has the capacity of up to 10OO AAMS

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Questions 5

Which component provides audio support in Avaya Aura® Call Center Elite?

Options:

A.

System Manager

B.

Communication Manager

C.

Avaya Aura® Media Server

D.

S8300 Server Blade

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Questions 6

A customer is waiting. In queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is wafting In the queue?

Options:

A.

Agent Stations

B.

Vectors

C.

Skills

D.

Hunt Groups

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Questions 7

A customer has the Elite Call Center package and wants Basic Call Management System (RCMS) for reports.

Which statement is true about this scenario?

Options:

A.

BCMS has all the functions Call Management System (CMS) supports but with less capacity.

B.

BCMS generates Split Reports and not Skills Reports.

C.

BCMS does not support all Call Center Elite features.

D.

BCMS is only offered for customers with a Basic Call Center package.

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Questions 8

Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.

What is used to facilitate this ability?

Options:

A.

Dial Access Plans

B.

Feature Access Codes (FACs)

C.

Skill Assignment

D.

Business Advocate (BA)

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Questions 9

Which option describes a feature access code?

Options:

A.

any group of 1 to 4 digits which can include asterisk (') and pound (#) signs at the beginning

B.

any group of 1 to 6 digits

C.

any group of 1 to 4 digits where an "(asterisk) can appear anywhere

D.

any group of digits and asterisks (*) or pound signs (#)

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Exam Code: 7392X
Exam Name: Avaya Aura Call Center Elite Implementation Exam
Last Update: Dec 22, 2024
Questions: 63

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