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  5. Avaya Aura Contact Center Multimedia Implementation Exam Questions and Answers

6211 Avaya Aura Contact Center Multimedia Implementation Exam Questions and Answers

Questions 4

Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sentto the contact center? (Choose three.)

Options:

A.

The External Message Handler

B.

Open Queue Engine

C.

The Outbound Message Handler

D.

The Rules Engine

E.

The Inbound Message Handler

F.

The Inbound Mail Handler

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Questions 5

After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

Options:

A.

Configuration Reports

B.

Call-by-Call Reports

C.

Multimedia Reports

D.

AgentPerformance Reports

E.

Outbound Reports

F.

Contact Summary Reports

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Questions 6

Which tool displays the status counts for each multimedia contact type?

Options:

A.

Contact Center Database Dashboard

B.

Multimedia Data Management

C.

Multimedia Dashboard

D.

Contact Center Database Maintenance

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Questions 7

A useris assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?

Options:

A.

The campaign stops functioning.

B.

The campaign will not be created.

C.

The campaign will not receive data.

D.

Thecampaign will receive calls but no agent is assigned.

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Questions 8

You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

Options:

A.

Enter the SIP address of the agent phoneset in the Voice URI field.

B.

Select the "Enable CTI for this agent" option.

C.

Select the "Create CCT agent" option.

D.

Set the agent user type to "Supervisor/Agent".

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Questions 9

Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura®Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customerfacing Web Chat Application resides?

Options:

A.

Place the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.

B.

Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.

C.

Place both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

D.

Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

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Exam Code: 6211
Exam Name: Avaya Aura Contact Center Multimedia Implementation Exam
Last Update: Nov 21, 2024
Questions: 60

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