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  5. Avaya Midsize Solution Design Exam Questions and Answers

37820X Avaya Midsize Solution Design Exam Questions and Answers

Questions 4

A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).

Which component Is used to create surveys In ACCS?

Options:

A.

Outbound Campaign Management Tool

B.

Proactive Outreach Manager

C.

Communication Control Toolkit

D.

Orchestration Designer

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Questions 5

Your customer wants to edit the standard reports.

In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?

Options:

A.

Recording Library

B.

Agent Dashboards

C.

Realtime

D.

Custom reports

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Questions 6

Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?

Options:

A.

one-X® Agent

B.

Avaya Communicator

C.

Avaya Agent Desktop

D.

Agent Desktop Display

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Questions 7

For your customer, you have decided to configure an IP Office™ Server Edition.

Using Just the primary server, which types of internal collaboration are available for the power users?

Options:

A.

Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses and video licenses

B.

Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses

C.

Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses

D.

Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses and video licenses

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Questions 8

Web Traveling.com is using Outlook with an Exchange server. You have proposed that the customer use the Outlook plug-In.

What does this plug-In do for the users at Web Travellng.com?

Options:

A.

It adds Avaya IX Workplace Client functionality to the Outlook window.

B.

It adds Outlook access to the Avaya IX Workplace Client for IP Office.

C.

it adds Outlook access to the one-X® Portal desktop.

D.

it adds a subset of one-X® Portal functionality to the Outlook window.

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Questions 9

A customer has an existing Business Communications Manager (BCM) with Avaya 1220 and 1230 IP Deskphones. The Account Manager wants to reuse the sets and minimize the cost of the quote.

Which statement about reusing existing sets from a BCM on an IP Office™ is true?

Options:

A.

The features supported on BCM are the same as the IP Office.

B.

The existing sets will operate the same on the IP Office.

C.

IP Office supports ail BCM sets.

D.

There will be some operational or feature differences.

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Exam Code: 37820X
Exam Name: Avaya Midsize Solution Design Exam
Last Update: Nov 21, 2024
Questions: 65

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