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AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?
A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)
Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)
Refer to the exhibit.
AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?
TESTED 22 Dec 2024
